Scott Allison
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Resumen de la actividad
Última actividad de Scott Allison-
Scott Allison hizo un comentario,
David Patterson How do these interact with normal SLAs? Will each ticket have both a normal SLA policy as well as a Group SLA policy applied (assuming ocnditions match), which are both ticking dow...
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Scott Allison hizo un comentario,
Comentario oficial Thanks for your continued interest in this capability! I want to provide an update on our progress here after my last update a few months ago. We plan to deliver the ability to customize what activ...
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Scott Allison hizo un comentario,
Thanks for your continued interest in this capability! I want to provide an update on our progress here after my last update a few months ago. We plan to deliver the ability to customize what activ...
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Scott Allison hizo un comentario,
Comentario oficial Thanks for your continued interest in this capability! I want to provide an update on our progress here. This is still something we plan to work on but it's been delayed. We now expect to release t...
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Scott Allison hizo un comentario,
Thanks for your continued interest in this capability! I want to provide an update on our progress here. This is still something we plan to work on but it's been delayed. We now expect to release t...
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Scott Allison hizo un comentario,
I'm the Product Manager here at Zendesk responsible for SLAs and I wanted to provide you all with an update. We're currently rolling out an enhancement to Group SLAs so you'll now be able to specif...
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Scott Allison creó un artículo,
Anunciamos nuevas condiciones para los SLA de grupo
Fecha de anuncio Inicio de implementación Fin de implementación 13 de noviembre de 2023 13 de noviembre de 2023 21 de noviembre de 2023 Zendesk se complace en anunciar una mejora a los cont...
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Scott Allison hizo un comentario,
Thanks for the feedback all. The main request for this is here. Please upvote that if it describes your needs. If not, feel free to add more details of your need. Thank you!
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Scott Allison hizo un comentario,
Thank you all for providing your feedback on this thread, it's truly appreciated. We have been monitoring and collecting your comments, and feel we have the information we need to make our ongoing ...
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Scott Allison hizo un comentario,
Hey Laura Thanks for the suggestion! We've heard similar feedback already and have therefore prioritized this work. We hope to launch this within the next 3 months and I will provide an update when...