Scott Allison
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Actividad reciente de Scott Allison-
Geordyn Ader Thanks for the question! My comment from October last year is at the top of the previous page so you may have missed it. You are right that SLAs has gone without investment for a while...
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John Evans Thank you for your feedback, I truly appreciate it. I just posted an update that we're going to invest in CSAT later this year, but I don't yet know if this use case will be something we...
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Comentario oficial Thank you all for your interest in this use case. We are listening, and really appreciate everyone's continued feedback here. Unfortunately, CSAT hasn't been something we've been investing in, bu...
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Comentario oficial Thank you all for your interest in this use case. We are listening, and really appreciate everyone's continued feedback here. Unfortunately, CSAT hasn't been something we've been investing in, but ...
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Thanks for all your thoughts and votes, we really do appreciate it. Unfortunately enhancements to CSAT are not currently planned on our roadmap. We continually reassess and priorities can change. T...
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I'm one of the product managers here at Zendesk. Thank you for asking about our plans for Macros reporting. This isn't currently on the roadmap for 2023, but it's something we want to get to in the...
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I'm one of the Product Managers here at Zendesk. Thank you for the suggestion, it's really appreciated. We don't currently have plans to add this, but things can change, especially based on feedbac...
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Comentario oficial Thanks for your idea! FYI, we have two features right now that are similar but with some differences: - Most Used: this is based on an agent's individual usage and shows their top 5 most frequently...
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@Paul . Please take a look at this article which explains about targets and how they're displayed along with business hours: https://support.zendesk.com/hc/en-us/articles/4408883657114-Why-do-I-see...
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Tal Admon We did look at various pieces of meta data including the ones you mentioned but this wasn't a magic bullet. There was only one such piece of software that was actually identifying themsel...