
Sean Cusick
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Actividad total109
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Última actividad
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Resumen de la actividad
Última actividad de Sean Cusick-
Sean Cusick hizo un comentario,
We are currently in development for an Authenticated SMTP Connector. We do not have an ETA for when that feature will be released. We will update this thread once we have more information.
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Sean Cusick hizo un comentario,
We are currently working towards an Authenticated SMTP Connector feature. We hope to release it next year. We do not yet have an ETA for when that feature might be released.
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Sean Cusick hizo un comentario,
Hi Phil Jarvis you would want to use the API or perhaps the Channel Framework to create these tickets. Currently those are the only channels that support creating tickets with that level of customi...
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Sean Cusick hizo un comentario,
Hi Dave, The API Ticket Audits endpoint will provide the Message-ID for the inbound email update. This is the universal record locator for the email that updated the ticket and should be able to be...
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Sean Cusick hizo un comentario,
I can confirm that this feature is on our 2023 roadmap. We have no ETA at this time, though we will update this thread once we are ready to roll the feature out.
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Sean Cusick hizo un comentario,
Comentario oficial We have investigated this issue, with help from Netsuite, and we have determined that we are unable to loosen our suspension policies around Netsuite’s traffic. They are an auto-generator as well a...
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Sean Cusick creó un artículo,
¿Cuáles son las mejores prácticas para garantizar que los sistemas de correo electrónico funcionen en Support?
Pregunta ¿Cómo puedo asegurarme de que mi sistema de correo electrónico funciona bien con Zendesk? Respuesta Zendesk se esfuerza por mantener su bandeja de entrada libre de spam, pero hay ciertas m...
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Sean Cusick hizo un comentario,
Hi Sten, you must address this issue with your domain admin or provider. This is a restriction at your end. We do not have any inbound acceptance restrictions and we did not respond with this messa...
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Sean Cusick hizo un comentario,
Hi Nish, I understand. If you open a ticket with us I can show you how to leverage the suspended_tickets API endpoint to your great advantage. Your current workflow is unsustainable and does not pe...
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Sean Cusick hizo un comentario,
Hi Nish, I was chatting with Pooja about this issue and it occurred to me that there are other ways to address this need of your account outside of the Allowlist and the Blocklist. You could disabl...