Sean Cusick

1. Comunidad
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

We are currently in development for an Authenticated SMTP Connector. We do not have an ETA for when that feature will be released. We will update this thread once we have more information. 

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• Sean Cusick
• Creación 1 de diciembre de 2023 19:18
• 0 votos

1. Email
2. ...
3. How to solve issues with the email channel
4. Can I use or set up an SMTP relay for sending or receiving emails?

We are currently working towards an Authenticated SMTP Connector feature. We hope to release it next year. We do not yet have an ETA for when that feature might be released. 

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• Sean Cusick
• Creación 1 de diciembre de 2023 19:16
• 0 votos

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 1: How the email channel works

Hi Phil Jarvis you would want to use the API or perhaps the Channel Framework to create these tickets. Currently those are the only channels that support creating tickets with that level of customi...

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• Sean Cusick
• Editado 31 de octubre de 2023 18:30
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing a 365-day limit for View Original Email

Hi Dave, The API Ticket Audits endpoint will provide the Message-ID for the inbound email update. This is the universal record locator for the email that updated the ticket and should be able to be...

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• Sean Cusick
• Creación 15 de agosto de 2023 19:25
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. SMTP Email delivery method

I can confirm that this feature is on our 2023 roadmap. We have no ETA at this time, though we will update this thread once we are ready to roll the feature out. 

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• Sean Cusick
• Creación 2 de marzo de 2023 18:46
• 1 voto

Comentario oficial

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Netsuite emails always suspended

We have investigated this issue, with help from Netsuite, and we have determined that we are unable to loosen our suspension policies around Netsuite’s traffic. They are an auto-generator as well a...

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• Sean Cusick
• Editado 19 de enero de 2022 18:28
• 0 votos

1. Email
2. ...
3. Managing your email
4. Allowing Zendesk to send email on behalf of your email domain

Hi Sten, you must address this issue with your domain admin or provider. This is a restriction at your end. We do not have any inbound acceptance restrictions and we did not respond with this messa...

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• Sean Cusick
• Creación 3 de noviembre de 2021 13:52
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. 10,000 character limit on the Allowlist

Hi Nish, I understand. If you open a ticket with us I can show you how to leverage the suspended_tickets API endpoint to your great advantage. Your current workflow is unsustainable and does not pe...

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• Sean Cusick
• Creación 20 de octubre de 2021 00:02
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. 10,000 character limit on the Allowlist

Hi Nish, I was chatting with Pooja about this issue and it occurred to me that there are other ways to address this need of your account outside of the Allowlist and the Blocklist. You could disabl...

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• Sean Cusick
• Creación 18 de octubre de 2021 21:21
• 0 votos