Sean Cusick
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Votos de actividad por Sean Cusick-
I can confirm that this feature is on our 2023 roadmap. We have no ETA at this time, though we will update this thread once we are ready to roll the feature out.
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Hi Jozsef, Because assisting you further will require us to inspect your account setup and to examine specific examples, could you open a ticket with us at support@zendesk.com so that we can invest...
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Hi Dave, The API Ticket Audits endpoint will provide the Message-ID for the inbound email update. This is the universal record locator for the email that updated the ticket and should be able to be...
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Comentario oficial We have investigated this issue, with help from Netsuite, and we have determined that we are unable to loosen our suspension policies around Netsuite’s traffic. They are an auto-generator as well a...
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Hi Sten, you must address this issue with your domain admin or provider. This is a restriction at your end. We do not have any inbound acceptance restrictions and we did not respond with this messa...
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Hi Nish, I was chatting with Pooja about this issue and it occurred to me that there are other ways to address this need of your account outside of the Allowlist and the Blocklist. You could disabl...
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Hi Nish, I understand. If you open a ticket with us I can show you how to leverage the suspended_tickets API endpoint to your great advantage. Your current workflow is unsustainable and does not pe...
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Hi Jozsef, You should be able to remove the reject: portion from the blocklist. This will cause emails from that domain to be suspended, but it should allow the one address that you have in your al...
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Hi Kristen, I apologize but as of right now we do not offer any feature that masks or obscures the end-users' email identities. You can set Support User Roles. Or, if you are on Enterprise, you can...