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Sergey

Incorporación 16 abr 2021

·

Última actividad 16 abr 2024

Zendesk Customer Care

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RESUMEN DE LA ACTIVIDAD

Última actividad de Sergey

Sergey creó un artículo,

ArtículoAyuda con el centro de ayuda

Síntomas del problema

Agregué elementos de color RGB a un artículo del centro de ayuda. Sin embargo, después de guardar el borrador e inspeccionar el código fuente, veo que el formato RGB ha sido reemplazado por el formato HEX. 

El siguiente es un ejemplo de formato RGB:
Código fuente.png

Después de guardar los cambios, los elementos RGB fueron reemplazados por el formato HEX:
Código fuente.png

Pasos de resolución

Los elementos de color RGB fueron convertidos al formato HEX por TinyMCE, el editor WYSIWYG que se usa para la administración de contenido del centro de ayuda. Como solución alternativa, edite sus artículos para usar RGBA en su lugar, por ejemplo rgba(255, 99, 71, 0.5). Los elementos RGBA no se convierten automáticamente en HEX. 

Para obtener más información, consulte este artículo: ¿Cómo se formatea el texto del artículo con el código fuente?

Descargo de responsabilidad de la traducción: Este artículo ha sido traducido usando software de traducción automática para proporcionar una idea básica del contenido. Se han realizado esfuerzos razonables para proporcionar una traducción exacta, sin embargo, Zendesk no garantiza la exactitud de la traducción.

Si surge alguna pregunta relacionada con la exactitud de la información incluida en el artículo traducido, consulte la versión en inglés del artículo, que es la versión oficial.

Editado 26 jun 2024 · Sergey

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Sergey hizo un comentario,

ComentarioManaging your email

That is correct!

Regards,
Serg

Ver comentario · Publicado 14 dic 2022 · Sergey

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ComentarioManaging your email

Hi James,

You can do so by putting "reject:" in front of users email address. See here for more info (just search for a "reject" keyword): https://support.zendesk.com/hc/en-us/articles/4408886840986-Using-the-allowlist-and-blocklist-to-control-access-to-Zendesk-Support 

Give this a try!

 

Ver comentario · Publicado 14 dic 2022 · Sergey

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ComentarioMultiple language support

Hi François,


What will happen if you just enter "Español" as a 'name' attribute? 
This is what I am seeing as a name for Spanish locale if I run an api call to list all locales: "/api/v2/locales.json"

If you are still stuck with this same question after trying above suggestion - try reaching out to support team, with your code handy.

 

Ver comentario · Publicado 25 abr 2022 · Sergey

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Comentario de la comunidad Developer - Zendesk APIs

Hi Chandrakant,

Albeit a bit too late - I hope that my answer will be helpful for any future developments on your side or for general public.

Password grant type is not supported by integrated chat accounts (your case) and is used on chat only accounts, as per Password grant type -
"This grant type is only supported on Chat-only accounts. It's not supported on Chat+Support accounts".

I can also see a 401 http response from our chat host for your attempts to get a token - it could indicate that your entered password/email do not match with login database. In case you are getting same error over and over - please reach out to our support team for further assistance, as there could be something unique to your account that prevents you from generating required token.

All the best!

Ver comentario · Publicado 10 mar 2022 · Sergey

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ComentarioUsing Built by Zendesk apps

Hi Sam,

If it's still helpful - make sure you add groups and addresses in the following format (it is also mentioned above apps field, where you need to enter those values):

{
"Group_1": "group1@example.com",
"Group_2": "group2@example.com",
"Group_3": "group3@example.com"
}

If you do, then there shouldn't be any errors thrown. If you are still seeing an error after syntax is checked - reach out to support.

Ver comentario · Publicado 17 nov 2021 · Sergey

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ComentarioSingle sign-on

Hi James,

Users in Zendesk are identified with email by default and email attribute is required when we talk about SSO authentication. 

external_id will accept any values (numbers and characters) and you can pass this attribute in your SAML assertion payload (see above section of "Obtaining additional user data"), but it cannot be used as users primary identity.

Ver comentario · Publicado 05 nov 2021 · Sergey

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Comentario de la comunidad Discussion - Tips and best practices from the community

Hu Bruno,

Wanted to share this handy article, that will demonstrate what you are after: https://develop.zendesk.com/hc/en-us/articles/360059146153#setting-custom-field-values

You can use this syntax, in particular:

{
"ticket": {
"subject": "Hello",
"comment": { "body": "Some question" },
"custom_fields": [{ "id": 34, "value": "I need help!" }]
}
}

Note, that if you will not pass Subject attribute/value combination at the time of creating a ticket, system will take some text from your Comment attribute and use that as a subject.

Ver comentario · Publicado 19 mar 2021 · Sergey

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Comentario de la comunidad Feedback - Ticketing system (Support)

There is nothing like it in Explore, I am sorry to say. Explore returns data based on datasets and those datasets are connected to objects/events, so unless object exists or an event has occurred - no data will be returned. 
Explore can filter for user types, but only in regards to ticket requesters. If an agent has never been a requester of a ticket - you will not be able to get required data.

I would advise to use Search API to get the list of agents in JSON format (see here: https://developer.zendesk.com/rest_api/docs/support/search) and then you could utilise any tool available, that would convert JSON to CSV or Excel. There are plenty of free options available online.

Basic search query would look like this: subdomain.zendesk.com/api/v2/search.json?query=type:user%20role:agent

You can simply copy/paste it to your browser's address bar, adding your subdomain.

Ver comentario · Publicado 09 mar 2021 · Sergey

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ComentarioSingle sign-on

Hi Derek,

It will mostly depend on SSO settings on IdP's side (is provisioning enabled or not, and if enabled - which values are pushed to Zendesk upon log on etc), but in general - no user can be deleted by SSO or any other auth. process. 
SSO can do one/all of the following: demote/promote users (by passing role attribute in your xml payload) and change their name, organisations and so on.
Users will be synched at the most. At the least 0 simply allowed to enter your Help Center as is, without any changes to their profile/role/etc

Ver comentario · Publicado 12 feb 2021 · Sergey

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