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Shai Sy Dimayuga's Avatar

Shai Sy Dimayuga

Incorporación 16 abr 2021

·

Última actividad 23 mar 2022

Zendesk Customer Care

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16

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10

RESUMEN DE LA ACTIVIDAD

Última actividad de Shai Sy Dimayuga

Shai Sy Dimayuga hizo un comentario,

Comentario de la comunidad Français Communauté
Hi Sebastien!
 
When purchasing a subscription for Zendesk, you can choose to set your billing schedule either to monthly or annually billing cycle. For more information on billing and payments, you may refer to Billing FAQs.
 
Cheers!

Ver comentario · Publicado 23 mar 2022 · Shai Sy Dimayuga

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Shai Sy Dimayuga hizo un comentario,

ComentarioSelf-service best practices and recipes

Hi Ibrahim,

There could be several reason as to why Answer Bot may not be suggesting articles. We'd love to check on this further so a separate ticket will be created on your behalf where we can continue look into your given scenarios.

Cheers!

 

Ver comentario · Publicado 29 jun 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga hizo un comentario,

ComentarioWriting formulas

Hi Vladimir,

We may need to look into this further so a separate ticket will be created on your behalf where we can continue to look into the this.

Cheers!

Ver comentario · Publicado 28 jun 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga hizo un comentario,

Comentario de la comunidad Q&A - Reporting and analytics

Hi Emily!

At this time, Answer Bot Flow Builder reporting is still in progress and something that our product team is actively working on. For any new product updates, you may refer to: Zendesk Updates.

Cheers!

Ver comentario · Publicado 28 jun 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga hizo un comentario,

Comentario de la comunidad Q&A - Tickets and email

HI Kristen!

At this time, it is not possible within the native functionality of our platform to have users click on a “mailto” link which allows them to open their email program instead of clicking the “Submit” button to submit a ticket on a web form.

However, since you are using a custom form, you can customize it thru custom coding. Found this 3rd party link for reference. :)

Shaianne Sy Dimayuga | Customer Advocate

Ver comentario · Publicado 17 mar 2021 · Shai Sy Dimayuga

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Shai Sy Dimayuga hizo un comentario,

ComentarioHelp with Web Widget

Hi Francois S,

A ticket has been created on your behalf and someone from our Support Team will contact you back regarding this via email.

Cheers!

Ver comentario · Publicado 16 mar 2021 · Shai Sy Dimayuga

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