Tetiana Gron
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Última actividad de Tetiana Gron-
Tetiana Gron creó una publicación,
How do I provide feedback
We warmly invite you to communicate any type of feedback with us, whether it is related to functionality or bug reports, within the community topic Customizable CSAT configuration. This is an EAP ...
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Tetiana Gron creó una publicación,
How do I sign up?
To enroll in the EAP, fill out this form and if you are eligible, we will enable the feature for you in mid of October. To be eligible to enroll in the EAP, you must be an account admin and have a ...
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Tetiana Gron creó una publicación,
What is the Customizable CSAT EAP?
CSAT is a crucial metric to evaluate the performance of your customer support. With this EAP we are kicking off the series of improvements to the Zendesk CSAT feature. We're beginning with an updat...
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Tetiana Gron hizo un comentario,
Hi everyone, We continue experimenting with our spam prevention tool. We have recently rolled out some new updates to it.
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Tetiana Gron hizo un comentario,
Thank you David Launen for the explanation! We will try this approach in the following days.
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Tetiana Gron hizo un comentario,
Hi David Launen, May I ask you what score you use to show CAPTCHA?
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Tetiana Gron hizo un comentario,
Hi Forrest Gamba, The new experience will be available this year and we are going to iterate on the CSAT feature during 2024.
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Tetiana Gron hizo un comentario,
Comentario oficial Hi everyone, We are currently working on a new CSAT experience. It includes a more flexible CSAT scale and ability to reword the questions. Multiple questions are also on our roadmap. Although we d...
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Tetiana Gron creó un artículo,
Receta de Explore: Desglose del índice de satisfacción del cliente por sentimiento de los clientes
Atención: Debe tener el complemento IA avanzada para crear el informe que se describe en este artículo. En esta receta aprenderá a informar sobre las respuestas de CSAT de los clientes en compa...
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Tetiana Gron hizo un comentario,
Hi everyone, We recommend using Knowledge in the Agent Workspace. You can navigate to an article section and link a particular section of the article to the ticket. Read more About Knowledge in the...