Toby Sterrett

1. Zendesk updates
2. Announcements
3. Announcing a change to side conversations settings

Amie Brennan I think you're referring to the beta for moving side conversations to the context panel. That setting is in the Context Panel settings page if you're participating in the beta. This is...

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• Toby Sterrett
• Creación 6 de julio de 2023 22:10
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Side Conversations Rich Text Editor 2.0
3. Signature position

Ah, ok thanks for the clarifier. Yeah, we had kept it on the bottom of the message for forwarding with the thinking that for replies, the quoted content is usually for reference and could go after ...

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• Toby Sterrett
• Creación 26 de junio de 2023 18:39
• 0 votos

1. Comunidad
2. Zendesk Support EAP - Side Conversations Rich Text Editor 2.0
3. Signature position

Hi Martijn. We are working on migrating side conversations settings to the Admin Centre as its own page, so we will have more flexibility around this. What are the options you're getting requests a...

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• Toby Sterrett
• Creación 2 de mayo de 2023 17:40
• 0 votos

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hey everyone, apologies for the continued delays. We're in final feature and deployment reviews right now. In the meantime, I just added more EAP signups to the feature, and I'll add more up until ...

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• Toby Sterrett
• Creación 27 de febrero de 2023 23:41
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request- Side Conversation Placeholders

Hi Ben, we have some ideas we're exploring right now that would help with this type of workflow. It wouldn't necessarily be a trigger to change the requester, but to make it possible for the reques...

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• Toby Sterrett
• Creación 24 de febrero de 2023 01:57
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. If agent or light agents are messaged via side conversation - encode ticket ID or link

Hi Mathias, out of curiosity, have you tried child ticket side conversations? If you create a child ticket the resultant ticket will have a banner that links back to the parent ticket. For light ag...

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• Toby Sterrett
• Creación 24 de febrero de 2023 01:55
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Side conversation email responses on "Updates to your tickets" of agent's Home Dashboard

Hi Serge, thanks for the feedback! Agreed that the side conversation notifications need to live in a place like the Home Dashboard like you suggested. Unfortunately, the existing dashboard activity...

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• Toby Sterrett
• Creación 24 de febrero de 2023 01:52
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Redaction and attachment deletion for side conversations

Hi all, we are actually starting to roll this out today. We are aiming to have it available in all accounts by early next week.

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• Toby Sterrett
• Creación 24 de febrero de 2023 00:33
• 2 votos