Zac Garcia

1. Agent guide
2. Ticket automation and collaboration
3. Creating macros for tickets

Hi Chris Hynes - sometimes, apps installed on your computer (or custom keyboard shortcut combos set in the operating system) can interfere with the Zendesk keyboard shortcuts. Settings in the opera...

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• Zac Garcia
• Creación 3 de enero de 2023 21:27
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Zendesk shortcuts not working on Windows in Chrome

Hi Ed! This doesn't appear to be a widespread issue and may be related to a browser extension or conflicting apps with similar keyboard shortcuts on the Windows machine. I'll go ahead and create a ...

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• Zac Garcia
• Creación 3 de enero de 2023 18:29
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: User Default Landing Page

We'll reach out over email!

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• Zac Garcia
• Creación 2 de diciembre de 2022 20:18
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: User Default Landing Page

Hannah Lucid - thanks for this feedback. Views is clearly the preferred starting place for agents right now, and the Dashboard is often skipped over when agents logged in. We'd like to make the Das...

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• Zac Garcia
• Editado 2 de diciembre de 2022 15:46
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Customizing Home Dashboard

Thanks to Philippe and Alec for some detailed and actionable feedback. I want to share a couple of things in response. Philippe B. - we want to solve the problem of tickets falling to the back of t...

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• Zac Garcia
• Creación 2 de diciembre de 2022 15:43
• 1 voto

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Customizing Home Dashboard

Hi everyone! I'm Zac with our Product team. We're making the Dashboard better, with a focus on how it optimizes an agent's daily productivity. The vision is to make it a central, seamless space for...

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• Zac Garcia
• Creación 2 de diciembre de 2022 15:40
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Drag and drop for ticket tabs

Hi all, Thank you for the deep engagement over dragging and dropping. Tabs are an important part of how work is managed in Zendesk, and we recognize that dragging and dropping is one function that ...

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• Zac Garcia
• Creación 8 de noviembre de 2022 23:26
• -3 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Bulk Edit Ticket Requester

Hi all - I'm dropping in to share that we're aware of the ask here, and while we have some exciting plans to continue enabling agents to be productive in the near future, we don't have an update ab...

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• Zac Garcia
• Creación 8 de noviembre de 2022 22:14
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Ability to remove "View original email" option on comments?

Hi Jake- thanks for sharing this feedback! We'll take this into account for Native Ticket Redaction in Agent Workspace.

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• Zac Garcia
• Creación 6 de septiembre de 2022 23:13
• 0 votos