Zsa Trias
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Última actividad de Zsa Trias-
Zsa Trias hizo un comentario,
By saying "website", do you mean "Help Center"?If you wish to have a second Help Center page, you would need to set up Multibrand. With Multibrand, you can set up multiple Help Centers and set up b...
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Zsa Trias hizo un comentario,
Hello Anthony, Yes, you can create organizations to organize different sets of users. Per this article: by arranging your end users into organizations you can keep track of what those organizatio...
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Zsa Trias hizo un comentario,
Hello Anders, This seems to be possible through the use of custom coding, which is shown in your screenshot. You can edit the article's source code to input a hyperlink for the attachment. For exa...
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Zsa Trias hizo un comentario,
Hello Murilo, If you wish to report on the number of tickets which has all of those tags present, you would need to create a custom attribute like this: IF (INCLUDES_ALL([Ticket tags], "small_dr...
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Zsa Trias hizo un comentario,
Hello Emarlasca, You can create a report in the Tickets dataset to count tickets by Requester name, filtered by "Requester role: end-user", and use a dynamic filter for "Ticket created - date" to r...
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Zsa Trias hizo un comentario,
Hello Murilo,You should be able to use this formula from the article you linked to create a filter to display only tickets where the tag is present: IF (INCLUDES_ANY([Ticket tags], "united_state...
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Zsa Trias hizo un comentario,
Hello Gulzar, Followers would receive notifications when comments are added to the ticket they follow.Also for reference: Customizing default email notifications for CCs and followers Followers ge...
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Zsa Trias hizo un comentario,
Hello Ricardo, Do you have the delimiter enabled in Admin Center > Channels> Email?You will have to make sure that the delimiter placeholder is added to the email template so that it won't have the...
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Zsa Trias hizo un comentario,
Hello Gavin, The formula should still work for multiple words. Can you try the formula again and just replace the words within the quotation marks? IF (CONTAINS(LOWERCASE([Ticket subject]),"support...
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Zsa Trias hizo un comentario,
Hello Kristal, You can replace [Ticket created - Date] with [Call - Date] in the above formula to apply this recipe to your call data. The formula should be like this: DATE_FORMAT(START_OF_WEEK_M...