Mary Paez
Knowledge Manager for Veeva Global Support KCS Certified
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Última actividad
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Resumen de la actividad
Última actividad de Mary Paez-
Mary Paez creó una publicación,
Following an Article - await notifcation that changes were made
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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Mary Paez hizo un comentario,
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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Mary Paez hizo un comentario,
We created two separate reports and used a pivot table. When we do a comparison of linked article tickets and tickets without linked articles, The average resolution time in our report is higher in...
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Mary Paez creó una publicación,
How to compare avg resolution time of tickets with and without KB?
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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Mary Paez hizo un comentario,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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Mary Paez creó una publicación,
How to get an Explore report on the list of articles awaiting verification by author/owner?
I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....
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Mary Paez hizo un comentario,
I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....
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Mary Paez hizo un comentario,
Agents mentioned they have "favorites" just as you would bookmark web pages in a browser. They would like that option so they don't have to keep searching for their favorites to link into articles...
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Mary Paez hizo un comentario,
I am trying to rename a content tag from "approved email" to "Approved Email". but I get an error. In order to do this I have to 1)delete the tag and 2) recreate it. However, all the docs tagged w...
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Mary Paez creó una publicación,
Archived articles appear in explore but not Guide admin for an agent
We noticed that when a number of agents try to find archived articles in Zendesk Guide admin, they cannot access the archive. We recently created a dashboard with one of the tabs being a report to...