Mary Paez
Knowledge Manager for Veeva Global Support KCS Certified
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Actividad reciente de Mary Paez-
This has been an open request for some time. Let's hope something will be released soon! We have over 7500 articles. Too much work to move one-by-one!
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Another reason to not use content blocks for comments shared by agents is that the content we would share applies to only one article. I understand that Content blocks were intended to share cont...
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regarding the statement: "As for the second item on the list above, you might have heard about one of our newly launched features called Content Blocks. In the feature, we are planning to add visi...
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We have to hold off on using content tags at this time since we can not restrict who can add them to our articles. We have a designated team of KCS coaches that came up with the list of tags and w...
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Wow! Thank you Casper for the Arrange Content --> Content tags UI so we can better manage them. QUESTION: When do you come out with a similar one for Labels???? (LOL) Another enhancement request i...
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Questions/Concerns on Content tags: Content tags is a great way for our customers to find a group of related articles in the KB. But, we have some concerns. 1) How many content tags can be create...
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When I create an Explore report, I see Anonymous user, end user and staff member when using the "Views user role" field. What is anonymous?
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Bulk actions for admins are necessary. We have taxonomy changes (adding sections or moving articles between sections) often and cannot be moving them one at a time. When will a bulk action be ava...
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Is there any update on this? When customers FOLLOW an article, we need them to receive a notification whenever that article is updated and republished. We have numerous technical articles that ge...
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I believe you can add bookmarks into an article by using the following: