Mary Paez

1. Comunidad
2. Zendesk on Suite best practices
3. Knowledge Manager Roundtable: How do you create knowledge base content?

Hi Anton,   I posted the metrics we show here: https://support.zendesk.com/hc/en-us/community/posts/115008265067-Need-help-to-understand-Answer-Bot-results   Here is an example of Answer Bot result...

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• Mary Paez
• Creación 27 de noviembre de 2017 20:06
• 0 votos

1. Comunidad
2. Zendesk on Suite best practices
3. Knowledge Manager Roundtable: How do you create knowledge base content?

I am very interested in how Anton collects the metrics data.  How much of this is automated or manual?  

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• Mary Paez
• Creación 27 de noviembre de 2017 19:40
• 0 votos

1. Comunidad
2. Feedback - Community Forums (Gather)
3. [COMPLETED] Plans for badges in Communities?

It would be nice if we could easily configure ZD community Example:   if user answers x articles, use this badge (.jpg) If user answers y articles, use that badge (.jpg)   And we just supply the jp...

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• Mary Paez
• Creación 27 de octubre de 2017 21:49
• 2 votos

1. Comunidad
2. Feedback - Community Forums (Gather)
3. [COMPLETED] Plans for badges in Communities?

I do like the idea of putting something on the name that indicates the title of Community Moderator.  Any info you can share on how to do this would be helpful to us.  Do you know if it possible to...

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• Mary Paez
• Creación 26 de octubre de 2017 21:39
• 0 votos

1. Comunidad
2. Feedback - Community Forums (Gather)
3. [COMPLETED] Plans for badges in Communities?

yes and the metrics a Knowledge Manager or Support Manager can run to check status.  eg: Right now the only way to determine if Questions are left unanswered is to manually browse thru all the Qs -...

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• Mary Paez
• Creación 25 de octubre de 2017 19:21
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Likewise, it would be helpful if an article that is updated sends an email notification to the author (as someone might have modified the article)

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• Mary Paez
• Creación 25 de octubre de 2017 18:56
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Will this feature allow the previous version (V1) to stay published and the newest version (V2) to stay in edit mode?  Then, that helps us.  If I press the Save button on the new version (V2) and i...

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• Mary Paez
• Creación 10 de abril de 2017 13:36
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Is there a way in the future to add version control on articles?  The reason for this is I want to be able to track changes over time and be able to edit an article without publishing it until all ...

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• Mary Paez
• Creación 6 de abril de 2017 15:36
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Ability to export filtered list of articles from Manage articles

We also can utilize this very basic KCS feature without having to assign Manage articles access to all Support Engineers!  In addition, I have to provide a list of articles to each Support Engineer...

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• Mary Paez
• Creación 14 de marzo de 2017 17:57
• 0 votos

1. Comunidad
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Has this feature been revisted?  If an important article is updated and someone clicked on the Follow button, is that user notified that a change was made?

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• Mary Paez
• Creación 17 de enero de 2017 19:21
• 0 votos