Mary Paez
Knowledge Manager for Veeva Global Support KCS Certified
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Actividad reciente de Mary Paez-
Is there any update on this? We still are waiting for a way to do this?
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Did you also check the Managed by Setting as well as Visible to property?
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Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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We created two separate reports and used a pivot table. When we do a comparison of linked article tickets and tickets without linked articles, The average resolution time in our report is higher in...
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We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....
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Agents mentioned they have "favorites" just as you would bookmark web pages in a browser. They would like that option so they don't have to keep searching for their favorites to link into articles...
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I am trying to rename a content tag from "approved email" to "Approved Email". but I get an error. In order to do this I have to 1)delete the tag and 2) recreate it. However, all the docs tagged w...
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Maybe things are not thought out well. But, I'm sure someday we will see better reporting. This is a fundamental Knowledge Management metric that should be part of Explore. I think it requires the...
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We had to create 2 separate reports: # closed tickets monthly per agent # closed tickets with KB Then I put into a spreadsheet and do the calculatiion in the third column # closed tickets with KB...