Mary Paez
Knowledge Manager for Veeva Global Support KCS Certified
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Comentarios
Votos de actividad por Mary Paez-
Having a full-function WYSIWYG editior is very important to us!
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Hi Jennifer, As this seems a workaround, is ZD considering the addition of an internal comments field within each article? These notes can share information such as: JIRAs, notes from tickets, art...
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We are doing a reorganization of content since the number of products is growing. To make these changes, all movement of articles between sections is manual one-at-a-time. In addition, We have to...
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In addition, I want to add that a category was deleted by mistake. With it went all subsections and KB articles. Luckily, the articles ended up in the Archive. But, the sections needed to be rebu...
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It would be helpful to know if an internal-only field will someday be included on all knowledge articles so that our agents can share info between agents on public articles. Is this being consider...
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Question. We have 6000+ articles in our KB. Some are 4-5 years old. We want to set a default article review date to be 6 months. After that, each owner will set a 3, 6, or 12 month review. Will...
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Please add the ability to reclassify articles to a new category or section in bulk. This is something we change often as we are adding new sections to make it easier to find articles.
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Sometimes certain individuals publish their own articles. However, we have a group of KCS 1 support staff that only submit for review. When we publish their articles, it would be great to auto not...
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To expand on Dave's original comment, it is also necessary to have an expiration date field on each article so that this timeframe is set when the article is created & published. Once the date is ...
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Another reason to not use content blocks for comments shared by agents is that the content we would share applies to only one article. I understand that Content blocks were intended to share cont...