Kyle Pinkley
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Resumen de la actividad
Última actividad de Kyle Pinkley-
Kyle Pinkley hizo un comentario,
We would like to see the ability to get back numbered pagination instead of the updated one. The updated one is a step back IMO.
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Kyle Pinkley hizo un comentario,
Hi Lisa, I'm not sure how I missed this, my apologies. Thank you for the quick update.
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Kyle Pinkley hizo un comentario,
Our agents often paste or type out a filepath from a Linux server in a ticket note. Since the macros keyboard shortcut has been rolled out, I have received complaints from at least 5 agents regardi...
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Kyle Pinkley hizo un comentario,
We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration.
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Kyle Pinkley hizo un comentario,
This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. Our agents have been experiencing the same th...
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Kyle Pinkley creó una publicación,
Show info from user inputs during bot conversation in Content Cues
This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To se...
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Kyle Pinkley creó una publicación,
Flow builder: Report showing user inputs during bot conversation
To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this i...
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Kyle Pinkley hizo un comentario,
Agents from our team have reported the same thing as well with Google Translate.
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Kyle Pinkley hizo un comentario,
My eyes would thank you if you could add a native dark mode feature in Zendesk.
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Kyle Pinkley creó una publicación,
Add option for admin to place a banner in agent interface
When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it: The banner stays visible in *.zendesk.com until you X out of it. I could s...