Kyle Pinkley
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Actividad reciente de Kyle Pinkley-
Show info from user inputs during bot conversation in Content Cues
This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To se...
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Flow builder: Report showing user inputs during bot conversation
To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this i...
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Add option for admin to place a banner in agent interface
When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it: The banner stays visible in *.zendesk.com until you X out of it. I could s...
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FEATURE: Ability for agent to see another agents active live chat
RespondidaWhen an agent is in a live chat, another agent can't see the live chat contents. Only a chat admin can. Zendesk did confirm this in chat (converted to ticket 7021666) and asked that I post in t...
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Custom E-Mail template using liquid markup for brands, not being used on Guide/Communiuty E-Mails
We are looking to move to utilize brands in Zendesk soon. We followed the guide at https://support.zendesk.com/hc/en-us/community/posts/360033000374-Support-tip-How-to-structure-the-Zendesk-email-...
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FEATURE: The reply/note switch shortcut doesn't set focus to textbox
CompletadaWhen using the keyboard shortcuts to switch between a public reply and an internal note, the keyboard focus is not set to the textboxes. In fact, if you've already clicked into either/both boxes an...
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Feature Request: Ability to remove inline (embedded) attachments using the Native Redaction feature
We previously used the Redaction app where you can redact inline (embedded) attachments. We recently started using the native Redaction feature built-in to Zendesk and removed the app. We discovere...