Jose Resendiz
-
Actividad total30
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos12
-
Suscripciones10
Resumen de la actividad
Última actividad de Jose Resendiz-
Jose Resendiz creó una publicación,
Chat Shortcut usage
In order to assist with shortcut maintenance, it would be good to have data on shortcut usage (highest vs lowest). We could choose the time period.
-
Jose Resendiz creó una publicación,
Chat agent list added to main settings
In Zendesk's main settings, you can see what agents have talk, but you can't see which ones have chat. Need to add chat.
-
Jose Resendiz hizo un comentario,
Agent should have visibility of how long they have put a caller on hold. It's about baasic customer service. Hold time is a basic customer service phone metric; thus, the agent should have visibili...
-
Jose Resendiz hizo un comentario,
A high-profile client of ours is asking for this data.
-
Jose Resendiz hizo un comentario,
I like Zendesk, but for call centers, the Service Level % is a mainstay. There should be a report where you... Choose the phone line you want measured Enter the service level threshold (i.e. 20 se...
-
Jose Resendiz hizo un comentario,
Same here! We use a database system that we need to copy the email address from Zendesk User to then paste in our our database system to locate their account.
-
Jose Resendiz hizo un comentario,
Yes, we need it!
-
Jose Resendiz hizo un comentario,
Is there a size limitation to a file, particularly a wait greeting that may include music and wait messages for up to 10 min which is our max answer wait time before it goes to voicemail?