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Tomjedur Rahman

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Última actividad de Tomjedur Rahman
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    Tomjedur Rahman hizo un comentario,

    1. Comunidad
    2. Zendesk Suite Q&A
    3. Drill through

    Hi Hillary, Both are enabled.     

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    • Tomjedur Rahman
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    Tomjedur Rahman creó una publicación,

    Drill through

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    1. Comunidad
    2. Zendesk Suite Q&A

    Hello, I'd like to enable drill through on a widget, but the option doesn't appear when i click/hover over any of the bars. I've enabled drillthrough on the query and the dashboard as suggested in ...

    • Tomjedur Rahman
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    • 2 seguidores
    • 4 comentarios
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    Tomjedur Rahman hizo un comentario,

    1. Comunidad
    2. Feedback - Ticketing System (Support)
    3. Stopping the reopening tickets by a ' Thank you ' response.

    Building on Tlong's suggestion, I set the action to Ticket Status Solved and email Assignee with subject "Reply sent to solved ticket".     Email can obviously sent elsewhere.  It gives the recipie...

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    • Tomjedur Rahman
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