Monica White

1. Comunidad
2. Feedback - Help Center (Guide)
3. Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions

Pascal's need for brand based permission settings in Zendesk is a functionality that would be beneficial to us as well. Currently trying to achieve similar division with user segments.

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• Monica White
• Creación 4 de diciembre de 2023 23:46
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

Adding another voice to the need for the Redaction feature to account for merged tickets before deprecating the redaction app.

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• Monica White
• Creación 22 de noviembre de 2023 02:00
• 2 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Allow Ticket Fields field type to be updated without creating a new field

This would be a dramatic improvement for our use cases. Currently need to alter a drop down to a multi-select.

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• Monica White
• Creación 21 de noviembre de 2023 00:25
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Switching Field Types

Would appreciate being able to update field types to other versions. Currently handling an ask where the best answer is changing a drop-down to a multi-select in order to add another option. Instea...

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• Monica White
• Creación 21 de noviembre de 2023 00:21
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Reporting - Skipped tickets within the "play-mode"

That's incredibly disappointing as we're beginning to consider having guided mode work in conjunction with omnichannel routing.

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• Monica White
• Creación 8 de noviembre de 2023 23:21
• 0 votos

1. Comunidad
2. Feedback - Admin Center
3. Bulk manage user permissions

Bulk manage permissions would be fantastic. Ideally be able to create sets of people separate from support ticket groups so a person is assigned an Explore role and set so they can be added to mult...

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• Monica White
• Creación 15 de agosto de 2023 15:09
• -1 votos

1. Zendesk updates
2. Announcements
3. Announcing the discontinuation of select Built-By-Zendesk apps

We also use the Redaction app to remove content from merge notes which is not available in the native redaction feature in Agent Workspace. Would this functionality be implemented before the app is...

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• Monica White
• Creación 11 de julio de 2023 18:19
• 7 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Reporting on side conversations

It would be helpful to be able to track who created a side conversation as well as volume.  

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• Monica White
• Creación 13 de junio de 2023 22:16
• 2 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)
3. Need More Explore Live data filters

Being able to filter by many aspects of ticket and requester data would improve the functionality of the live dashboard. Should be able to filter by requester locale at a minimum.

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• Monica White
• Creación 17 de mayo de 2023 14:55
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Feature Request: Add "Changed", etc, trigger test for custom Drop-down ticket fields

Adding my support to this request as well. Being able to make target when a field is changed is crucial for automations and triggers to not create workarounds (triggers/tags) or manual agent action...

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• Monica White
• Creación 25 de abril de 2023 23:16
• 1 voto