bill cicchetti
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Última actividad de bill cicchetti-
bill cicchetti creó una publicación,
New dataset dedicated to all fields on the User and Org screens
Feature Request Summary: I would like a user/organization dataset that is includes just the data within the org and user screens. Description/Use Cases: Currently most of the user and org da...
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bill cicchetti hizo un comentario,
I actually figured this out. I used the "Result Metric Calculation" to get the desired results
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bill cicchetti hizo un comentario,
How can I get the percentages highlighted in yellow to be based on the sums of the two columns instead of the sum of the percentages above it?
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bill cicchetti hizo un comentario,
Thank you Noly, but I was more interested on WHY it wasn't implemented. My mgmt team wants to know.
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bill cicchetti hizo un comentario,
Is there a reason why these attributes are not available in the Update History dataset?
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bill cicchetti hizo un comentario,
The backlog dataset has some valuable information but there is little flexibility in terms of drilling down into the data. Allowing the ability to use this in conjunction with the ticket datasets ...
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bill cicchetti hizo un comentario,
Hello All, Wonder if someone could direct me in the right direction. I am trying to create a report showing the average resolution time for tickets closed within certain time brackets such as : Las...
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bill cicchetti hizo un comentario,
One caveat to using the custom ticket statuses to create a "on-hold" status for clients to see in their My Activities page: You cannot filter on "on-hold" The tickets are still considered "Open" ...
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bill cicchetti hizo un comentario,
Can you confirm whether these custom statuses still can't be used in Explore to determine the duration a ticket has been in this particular custom state?
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bill cicchetti hizo un comentario,
Scott Burnham: Where are you seeing the custom statuses showing as the field ids?