Johannes Ganter
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Última actividad de Johannes Ganter-
Johannes Ganter hizo un comentario,
I mean, it's been 8 years. How can this still not be delivered? Every basic email provider offers this.
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Johannes Ganter hizo un comentario,
+ 1. This is an absolutely crucial gap to be closed. Agents easily overlook the missing email address. There's has to be an error/warning message, or the ability to create a trigger condition.
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Johannes Ganter hizo un comentario,
Hey guys, why is the trigger "updated via Whatsapp" not working? I'd like to route a ticket to a specific group, based on keywords the customer is using in his initial message. But the trigger I se...
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Johannes Ganter hizo un comentario,
Hey guys, has the problem mentioned above by @... been resolved? Is it possible to route multiple WhatsApp numbers to specific groups? As in, can I route number X to Group 1 and number Y to Group 2?
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Johannes Ganter hizo un comentario,
It's incredibly important to do something about this. We're literally losing out on bookings of customers who submitted their email address with a typo. Just let mailer daemons come through. We can...
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Johannes Ganter hizo un comentario,
Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every...
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Johannes Ganter hizo un comentario,
Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?
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Johannes Ganter hizo un comentario,
Agree, we need to be able to delete and redact side conversations. Otherwise the feature is too much of a data security problem.
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Johannes Ganter creó una publicación,
Sending different email template based on ticket organisation/field value.
Hey guys, the fact that Zendesk is so inflexible when it comes to email templates has bothered me for a long time. Has anybody found a way to code the template so that it can react to certain ticke...
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Johannes Ganter hizo un comentario,
How can it be that I can't show a date field in the widget? That screws up any prioritisation rule you would create? Doesn't make any sense to me...