Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Actividad reciente de Sam-
Hi Troy Johnston! I may be able to clear some of these up in lieu of a response from Salvador. EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs ...
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Would be helpful for us as well!
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Salvador Vazquez Is there any update to the work your team is considering for Views?
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Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...
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Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...
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Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info.
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Hi Frank! Do you happen to know how large the attachment was? It is possible that it was large enough for their mail server to send to you, but not for Gmail to forward out. By default, the attachm...
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Hi Frank! It depends on where the undeliverable message came from. On some email servers, if the limit exists there for outbound messages, Zendesk may never have received it at all. In the end, ...
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Hi Fred Dabu! From the Admin side, whoever manages your Zendesk tenant has the option to allow those in a shared Organization to view tickets only, or to view and also be able to add comments. Pl...
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Hi Graham Ferguson! Please refer to this post for a more exhaustive code block to use, and let us know if you experience the same issues!