Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Actividad total310
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Lo siguen3 usuarios
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Votos91
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Suscripciones105
Publicaciones
Actividad reciente de Sam-
Feature Request: Expand Help Center API to include Article Verification
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification. Description/Use Cases: Verificati...
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Feature Request: Add pre-filled form options to link handler in Help Center
Feature Request Summary: Help Center {{ link }} handler, specifically for 'new-request' identifier, should support pre-filled ticket form options. Description/Use Cases: Help Center admins who ...
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Feature Request: Resize "Description shown to customers" field on Ticket Field pages in Admin Center
Feature Request Summary: Resize the "Description shown to customers" field on the new/edit Ticket Field pages in the Zendesk Admin Center. Description/Use Cases: Help text (descriptions) on a ...
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Feature Request: Allow deactivation of ticket fields listed in conditions of inactive forms
Feature Request Summary: Zendesk Support should allow an administrator to deactivate a ticket field that is listed within conditions of an inactive form. Description/Use Cases: Right now, Zende...
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Tip: Add friendly links to your ticket field help text
Credit: Unable to source, but it's present in our tenants. Many thanks to the original dev on this! Scenario: You would like to include a link in your ticket field help text, but Zendesk does not p...
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Feature Request: Deaggregate Article Section Title attribute
Feature Request Summary: Zendesk Explore should de-aggregate the Article Section Title attribute for Guide. Description/Use Cases: When using Explore, the Article Section Title attribute will a...
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Feature Request: Provide warning for links without protocol in article editor
Feature Request Summary: The Insert/edit Link -> URL tool should warn users that a protocol is required for the link to work as expected. Description/Use Cases: Agent 1 adds a link to example.c...
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Feature Request: Grouping Ticket Fields on Forms
Feature Request Summary: Zendesk Support should have a feature to create ticket field groupings, or sections, on a ticket form. This feature could incorporate stylistic elements, such as a contai...
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Feature Request: Additional attributes for User Segments
Feature Request Summary: Zendesk should create new Guide User Segments attributes, including access to custom user fields available in Support. Description/Use Cases: There are other, more gran...
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Use agent user fields as trigger conditions
Feature Request Summary: Zendesk Support should allow agent custom user fields as trigger conditions, the same as it currently does for requesters, specifically as the assignee of a ticket. Desc...