Vladimir Petrushenko
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Última actividad de Vladimir Petrushenko-
Vladimir Petrushenko hizo un comentario,
+1 I don't know how much more engagement Zendesk need to flag that kind of conversations and feature requests. No one from their side seems to be interested in engaging here
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Vladimir Petrushenko hizo un comentario,
thanks Amie Brennan yes, it did help
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Vladimir Petrushenko hizo un comentario,
hi Cheeny Aban Do you know if there is a way to lock the whole Explore account to EN-GB language or other way to make week start from Monday for the whole account, rather than by an individual user...
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Vladimir Petrushenko hizo un comentario,
Hi Oliver Tietze I saw your comment above and was hoping you can clarify re the workaround you have suggested above. I have a drop down field with 2 options in user contact form. When a user selec...
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Vladimir Petrushenko hizo un comentario,
Hi Gareth Elsby I think I've managed to solve this problem. But open for feedback there from anyone. The following set up will only work in the 'Ticket Updates' data set. What I have done there i...
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Vladimir Petrushenko hizo un comentario,
Hi Experts :) I was wondering if someone would be able to help me to build a query with the following criteria: - time a ticket spent in Open status between First and Second reply. We've introdu...
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Vladimir Petrushenko hizo un comentario,
hi Jack Rausser No, unfortunately, I did not get an answer on this and this is still an issue for us(a big one!) that we are trying to solve. I'm sure there are lots of other companies that use Exp...
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Vladimir Petrushenko creó una publicación,
Dashboard Drill in
Hi there, I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queries - is this the case or am i missing something? Thanks
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Vladimir Petrushenko creó una publicación,
Repeated user notification
We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents can speak to the same user about the same issue without knowing it. I know we ...
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Vladimir Petrushenko hizo un comentario,
Massive +1 !!