Búsquedas recientes
No hay búsquedas recientes

Nathan Purcell
Incorporación 15 abr 2021
·
Última actividad 10 jul 2023
Seguimientos
0
Seguidores
0
Actividad total
143
Votos
65
Suscripciones
0
RESUMEN DE LA ACTIVIDAD
INSIGNIAS
ARTÍCULOS
PUBLICACIONES
COMENTARIOS DE LA COMUNIDAD
COMENTARIOS DE ARTÍCULOS
RESUMEN DE LA ACTIVIDAD
Última actividad de Nathan Purcell
Nathan Purcell hizo un comentario,
I'm 100% with Jordan Moore here.
My organisation comprises dozens of brands with hundreds of agents in teams around the world. Our agents are cross-trained so the number of queues is a multiple of the different brands AND services therein.
Zendesk shouldn't try to dictate how we use the system; they should be listening to feedback and adapting. If we choose to do so in a "non-optimal" way then that's for us to decide.
Ver comentario · Publicado 10 jul 2023 · Nathan Purcell
0
Seguidores
2
Votos
0
Comentarios
Nathan Purcell hizo un comentario,
To echo Hamish, can more details be added on the limitations in the manifest file?
Receiving an unhelpful message that reads "The property '#/settings/0/variables/X' of type object did not match any of the required schemas" doesn't give us much to go on.
The limit will be known to you, so adding docs should take a couple of minutes, not months.
Edit to add, the length of descriptions, labels etc. is not flagged by ZAT, so I hope you can understand the frustration that a limit is only being imposed at the last step.
Ver comentario · Editado 23 mar 2023 · Nathan Purcell
0
Seguidores
2
Votos
0
Comentarios
Nathan Purcell hizo un comentario,
Welcome to Zendesk Cat, where the documentation is either missing, just plain wrong or there's some unusual edge case that affects 99% of the users 🤷 🙄
Ver comentario · Publicado 16 mar 2023 · Nathan Purcell
0
Seguidores
0
Votos
0
Comentarios
Nathan Purcell hizo un comentario,
Why can we not inject dependencies to the document_head (or the out-of-reach area of the head)?
It makes adding custom styling and working with frameworks (Bootstrap, Tailwind, Foundation) incredibly difficult and leads to a massive over use of !important declarations.
Ver comentario · Publicado 01 mar 2023 · Nathan Purcell
0
Seguidores
0
Votos
0
Comentarios
Nathan Purcell hizo un comentario,
The group to which the ticket is assigned. The "assignee" option in the left hand column.
Ver comentario · Publicado 17 feb 2023 · Nathan Purcell
0
Seguidores
0
Votos
0
Comentarios
Nathan Purcell hizo un comentario,
Nice!
Got to say though, "Automatically use the correct email sender, depending on the agent's user group" is close, but no cigar.
If you can work it based on the ticket's group then you win.
Ver comentario · Publicado 17 feb 2023 · Nathan Purcell
0
Seguidores
0
Votos
0
Comentarios
Nathan Purcell hizo un comentario,
Colleen, that CSS isn't targeting those divs as they don't have the class "block-list-item".
In your CSS, replace ".block-list-item" with ".custom-block" and it should work.
Ver comentario · Publicado 18 ene 2023 · Nathan Purcell
0
Seguidores
0
Votos
0
Comentarios
Nathan Purcell hizo un comentario,
Salvador Vazquez can we have an update please?
Ver comentario · Publicado 18 ene 2023 · Nathan Purcell
0
Seguidores
1
Voto
0
Comentarios
Nathan Purcell creó una publicación,
As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute?
Working example that I noticed today: CSAT ratings.
CSAT ratings have FKs for assignee, group, requester and ticket but there is no side loading available.
Why?
This is only one example. I have personally found more, I am quite sure there are lots of others. Why not just offer side loading for everything with a relationship?
Editado 15 nov 2022 · Nathan Purcell
1
Seguidor
1
Voto
1
Comentario
Nathan Purcell hizo un comentario,
Is there a cost to that Fredys? The only pricing I could find appeared to be for the Helpdesk product.
It's a pretty poor testament to Zendesk that such a simple request was overlooked in the first place, it's taken over a year to get to this point (which is of course, no movement), and that the next best option is what looks like a very costly third-party app.
Even a free third-party app inevitably means workarounds and unpicking said workaround when Zendesk finally come up with a solution (if one comes at all).
Ver comentario · Publicado 07 nov 2022 · Nathan Purcell
0
Seguidores
0
Votos
0
Comentarios