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Fallon Albrecht's Avatar

Fallon Albrecht

Incorporación 15 abr 2021

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Última actividad 17 jul 2024

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Última actividad de Fallon Albrecht

Fallon Albrecht hizo un comentario,

Comentario de la comunidadZendesk Support Beta - Modernized Conversational Experience

Same question as Matt

 

Ver comentario · Publicado 17 jul 2024 · Fallon Albrecht

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Fallon Albrecht hizo un comentario,

Comentario de la comunidad Developer - Zendesk APIs

I seriously do not understand, why you removing a functionality announced here https://support.zendesk.com/hc/en-us/articles/5359840638362?page=1#comment_5869210602266 and then you do not over an API to retrieve the data. 

The view original email is not only important to see the email address, but also the content of an email as sometimes you do not see the content of the email in the ticket e.g. when a person replies inline. 

 

 

Ver comentario · Publicado 28 jun 2023 · Fallon Albrecht

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Fallon Albrecht hizo un comentario,

ComentarioAttachments and CCs

Thank you Gabriel!

 

Ver comentario · Publicado 29 dic 2022 · Fallon Albrecht

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Fallon Albrecht hizo un comentario,

ComentarioAttachments and CCs

Dear Gabriel,

Thank you for your reply. 

In that article you sent it says the following: 

Limitations for ticket redaction

Ticket redaction includes the following limitations:

  • Redaction for messaging tickets does not work for messages created before April 2022. If the ticket contains sensitive information, the tickets will have to be permanently deleted.

Can you confirm that this is updated and that you can redact documents from tickets created before April 2022? 

 

Thank you. 

Fallon 

Ver comentario · Publicado 28 dic 2022 · Fallon Albrecht

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Fallon Albrecht hizo un comentario,

ComentarioAttachments and CCs

I have the same question as Bilal, we need to redact attachments that we have in tickets 2017-2019 can that also be done with the agent work space? 

 

Ver comentario · Publicado 27 dic 2022 · Fallon Albrecht

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Fallon Albrecht hizo un comentario,

Comentario de la comunidad Q&A - Users, groups, and organizations

Thank you @..., I want to see them from all the end users in on go. 

 

Ver comentario · Publicado 25 mar 2021 · Fallon Albrecht

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Fallon Albrecht creó una publicación,

Publicación Q&A - Users, groups, and organizations

Hi All, 

As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk. 

Do you know how I am able to achieve this? 

 

Thank you! 

Fallon 

 

 

 

Publicado 24 mar 2021 · Fallon Albrecht

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Fallon Albrecht hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

Ver comentario · Publicado 13 jul 2020 · Fallon Albrecht

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