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Andrei Kamarouski
Incorporación 15 abr 2021
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Última actividad 17 may 2024
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Última actividad de Andrei Kamarouski
Andrei Kamarouski hizo un comentario,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Ver comentario · Publicado 06 may 2024 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Ver comentario · Publicado 06 may 2024 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
Ver comentario · Publicado 06 may 2024 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug?
Ver comentario · Publicado 20 nov 2023 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset?
Ver comentario · Publicado 20 oct 2023 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
Hey, this is the formula for the metric like this.
IF [SLA metric]="Periodic Update Time"
THEN AVG(SLA metric completion time (days))
ENDIF
Ver comentario · Publicado 20 oct 2023 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
Then use this
THEN [Update - Date]
instead of this
THEN [Update - Timestamp]
Ver comentario · Publicado 20 oct 2023 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
Hey @..., here you are
IF ([Changes - Field name]="status"
AND [Changes - Previous value]!="solved"
AND ([Changes - New value]="solved" OR [Changes - New value]="closed")
AND DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp])
THEN [Update - Timestamp]
ENDIF
Ver comentario · Publicado 20 oct 2023 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
Hi all,
If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia
Ver comentario · Publicado 16 may 2023 · Andrei Kamarouski
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Andrei Kamarouski hizo un comentario,
Hey guys, does it support Messaging tickets?
Ver comentario · Publicado 08 may 2023 · Andrei Kamarouski
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