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Andrei Kamarouski's Avatar

Andrei Kamarouski

Incorporación 15 abr 2021

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Última actividad 17 may 2024

Community ModeratorThe Wise One - 2021

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Última actividad de Andrei Kamarouski

Andrei Kamarouski hizo un comentario,

Comentario de la comunidad Discussion - Tips and best practices from the community

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Ver comentario · Publicado 06 may 2024 · Andrei Kamarouski

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Andrei Kamarouski hizo un comentario,

ComentarioExplore recipes

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Ver comentario · Publicado 06 may 2024 · Andrei Kamarouski

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Andrei Kamarouski hizo un comentario,

Comentario de la comunidad Feedback - Reporting and analytics (Explore)

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

Ver comentario · Publicado 06 may 2024 · Andrei Kamarouski

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Andrei Kamarouski hizo un comentario,

ComentarioEnd-user guide for Help Center

Hey Gorka Cardona-Lauridsen

We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug? 

Ver comentario · Publicado 20 nov 2023 · Andrei Kamarouski

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Andrei Kamarouski hizo un comentario,

ComentarioMeasuring success

Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset? 

Ver comentario · Publicado 20 oct 2023 · Andrei Kamarouski

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ComentarioMeasuring success

Hey, this is the formula for the metric like this.

IF [SLA metric]="Periodic Update Time" 
THEN AVG(SLA metric completion time (days)) 
ENDIF

Ver comentario · Publicado 20 oct 2023 · Andrei Kamarouski

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Andrei Kamarouski hizo un comentario,

ComentarioWriting formulas

Then use this

THEN [Update - Date] 

instead of this

THEN [Update - Timestamp] 

Ver comentario · Publicado 20 oct 2023 · Andrei Kamarouski

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Andrei Kamarouski hizo un comentario,

ComentarioWriting formulas

Hey @..., here you are 

IF ([Changes - Field name]="status"    
       AND [Changes - Previous value]!="solved"
      AND ([Changes - New value]="solved" OR [Changes - New value]="closed")  
      AND  DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp]) 
THEN [Update - Timestamp] 
ENDIF

Ver comentario · Publicado 20 oct 2023 · Andrei Kamarouski

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Comentario de la comunidad Feedback - Ticketing system (Support)

Hi all, 

If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia

Ver comentario · Publicado 16 may 2023 · Andrei Kamarouski

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ComentarioSecurity and user access in Zendesk Support

Hey guys, does it support Messaging tickets? 

Ver comentario · Publicado 08 may 2023 · Andrei Kamarouski

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