Tobias Hermanns
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Última actividad de Tobias Hermanns-
Tobias Hermanns creó una publicación,
Explore - How to exclude lunch break time from reporting i.e. 12:30pm-1:pm?
RespondidaHi! I hope someone can help me. I want to build a custom metric / filter in Explore, to exclude in Talk Dataset all calls between 12:30pm to 1pm. I can use Leg -Hour but when select 12 it will excl...
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Tobias Hermanns hizo un comentario,
Hi, we also report this issue few days ago to Zendesk Support and it looks fixed now. Can someone here confirm it?We also changed another thing in Agent Workspace, so I want to make sure it´s fixed...
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Tobias Hermanns hizo un comentario,
Hi, any news on that topic?
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Tobias Hermanns hizo un comentario,
Hi, finally today Zendesk develop a fix for that. I hope it will not repeat again. You can easy monitor if you change the Status i.e. from Open to Pending or On-Hold or Solved, then before th...
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Tobias Hermanns creó una publicación,
Remove "NULL" values from Dashboard Filter
Hi, it´s right now impossible to get just a Agent list, the "ALL" can be remove but the "NULL" is always exist. Teamleader only want to see Agent Names, not NULL without any content:
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Tobias Hermanns hizo un comentario,
For your reference, customer Support answer: "Thank you for taking the time to raise this with us. While we are aware of the problem and our Development team are already working hard to resolve t...
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Tobias Hermanns hizo un comentario,
Hi Brett, we also have this issue Back now
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Tobias Hermanns hizo un comentario,
@Zendesk Any plan to enhance SLA "ON-HOLD" to Stop Next Reply Time?
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Tobias Hermanns hizo un comentario,
Hi Tim, if you doing it like that, it will re-calculate SLA after back from On-Hold and not helpful. Simple example: SLA Set 1 = Next Reply Time SLA Set 2 = No Next Reply Time Based on your con...
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Tobias Hermanns hizo un comentario,
Also wish yellow color, as Warning for SLA!