Tobias Hermanns

1. Comunidad
2. Zendesk Suite Q&A

Hi! I hope someone can help me. I want to build a custom metric / filter in Explore, to exclude in Talk Dataset all calls between 12:30pm to 1pm. I can use Leg -Hour but when select 12 it will excl...

• Tobias Hermanns
• Creación 7 de abril de 2021 16:31
• 3 seguidores
• 1 comentario
• 0 votos

1. Comunidad
2. Feedback - Reporting and analytics (Explore)

Hi,   it´s right now impossible to get just a Agent list, the "ALL" can be remove but the "NULL" is always exist. Teamleader only want to see Agent Names, not NULL without any content:  

• Tobias Hermanns
• Creación 4 de febrero de 2020 09:00
• 10 seguidores
• 8 comentarios
• 12 votos

1. Comunidad
2. Zendesk Suite Q&A

Hello, when you plan to fix the bug, that the "Big" submit button will not work for other status? In case you Submit something and a Trigger / Automation block it or you forgot to fill out mandato...

• Tobias Hermanns
• Creación 17 de enero de 2019 12:44
• 6 seguidores
• 16 comentarios
• 0 votos