Subodh Jumle

Hello!

Is it possible to embed this in an external website?

Hey Brett Bowser

Do we have any updates on this feature request?

Custom statuses are already available, so could Zendesk allocate resources for this long-awaited feature?

The Gather posts have formatting options, but ticket descriptions for end users do not, which is very limiting.

It would be beneficial to have the option to restrict access to the Help Center's theme settings and code editing capabilities while still enabling users to create and moderate content. This restriction would prevent content creators and moderators from making unauthorized modifications to the Help Center's layout and design.

We would like to request to add a new condition to triggers and automations to determine who closed the ticket, as we want to send different emails when a customer solves a ticket and a different one when an agent solves it.

We would like an option to disable comments on Guide articles from a central setting instead of doing it from the article settings. I'm aware you can change this in bulk but we need to remember to disable it for all the new articles as well.

In our CS team, we have 3 small teams and many members. Each team member handles a set of clients, and creating triggers for each member is quite a hectic task as I need to add each organization to the trigger manually one by one.

It would be nice to be able to create groups of orgs just like we are able to do it for agents. This has many other use cases and would be a very good feature to save time and improve efficiency while creating business rules.