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WhatsApp Connector's Avatar

WhatsApp Connector

Incorporación 15 abr 2021

·

Última actividad 11 mar 2024

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1

Actividad total

73

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1

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36

RESUMEN DE LA ACTIVIDAD

Última actividad de WhatsApp Connector

WhatsApp Connector hizo un comentario,

ComentarioTicket customization

Hello,

Any plans to include the email translation for outbound messages?

Thanks.

Ver comentario · Publicado 11 mar 2024 · WhatsApp Connector

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WhatsApp Connector hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Hello, we are also interested in removing this. Any plans in roadmap for it?

Ver comentario · Publicado 19 dic 2023 · WhatsApp Connector

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WhatsApp Connector creó una publicación,

Publicación Feedback - Apps and integrations (Platform)

Hello,

Is anybody using a storage software for Outlook emails and attachments that provides a Zendesk App to search for those files?

We are helping a customer migrate from Outlook to Zendesk and since they cannot search for attachments in Zendesk, an alternative like the previously described would be useful. I am not sure that Dropbox and do that:

https://www.zendesk.com/marketplace/apps/support/115221/dropbox/?queryID=96349e6e371767af124ff868d4c22dd8

Thanks. 

Publicado 07 dic 2023 · WhatsApp Connector

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WhatsApp Connector hizo un comentario,

ComentarioZendesk messaging

+1 automatic translations

Ver comentario · Publicado 29 nov 2023 · WhatsApp Connector

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WhatsApp Connector hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello, is there any chance that the attachment search capabilities (PDF, Excel, Word, txt, etc.) are included in the 2024 roadmap?

Are you aware of any alternative in the marketplace? Robert Cwicinski, your app is interesting but would be nice if it would also support other file formats.

Thanks!

Ver comentario · Publicado 24 nov 2023 · WhatsApp Connector

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WhatsApp Connector creó una publicación,

Publicación Feedback - Mobile Apps

We would like to be able to see additional comments that are done to previous comments in the mobile app. On the web browser it works well:

But it is not the case in the mobile app:

Certain customers of us work a lot in the mobile app and this is a constraint for certain tickets because they cannot continue with the ticket resolution from them when the end users make updates on previous comments. 

There are no workarounds for this since, as commented, they use the mobile app every day and the only way to see those updates is on their web browsers.  

Ideally, additional comments on previous comments should be visualised in the Zendesk Support Mobile App similarly to the first screenshot.

Thanks. 

Editado 01 nov 2023 · WhatsApp Connector

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WhatsApp Connector hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Hello, 

Based on the needs when transitioning from Outlook to Zendesk, it would be great to search across Excel, Word, and PDFs.

Please let us know if there is any update on the roadmap for 2024 or there is any app in the marketplace or workaround that could fill that gap.

Thanks.

 

Ver comentario · Publicado 24 oct 2023 · WhatsApp Connector

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WhatsApp Connector hizo un comentario,

ComentarioThird party and social messaging channels

This is a very relevant feature for Zendesk customers looking forward to bypassing Meta's 24-hour reply rule. With a deep knowledge of Zendesk, you can also create triggers and automations to send WhatsApp notifications in several ways.  

In case you need further capacities such as:

  • Error handling 
  • Bulk notifications
  • Starting conversations
  • Scheduled messages
  • Use of multiple templates
  • And a more refined solution for both for admins and agents

You can start using Respira's WhatsApp Connector, a Zendesk app with the first 1000 notifications for free.

Ver comentario · Publicado 04 jul 2023 · WhatsApp Connector

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WhatsApp Connector hizo un comentario,

Comentario de la comunidad Q&A - AI and automation

Hello Jeff

I would like to participate in the EAP to put the image of the Bot as our brand.

Thanks.

Ver comentario · Publicado 12 may 2023 · WhatsApp Connector

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WhatsApp Connector hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

@..., please let us know if this feature is in the road map for this year. 

Thanks.

Ver comentario · Publicado 05 ene 2023 · WhatsApp Connector

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