WhatsApp Connector
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Actividad reciente de WhatsApp Connector-
Hello Prakruti Hindia, Any news on the roadmap for WhatsApp SLAs? Regards.
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Hello Gorka Cardona-Lauridsen and rest of the Product Management team, Please let me know if federated search is now available for the articles/content that Answer Bot recommends. Curious also abou...
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Hello Prakruti Hindia, Any updates on SLA policies for WhatsApp? Thanks.
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+1 This is a useful feature to make agents more productive.
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Hello, Through our App you can tag tickets as per their attachment extension (ri_application/pdf, ri_application/docx, ri_application/jpg, etc.): https://www.zendesk.com/apps/support/respira-tag-fi...
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Hello CJ Johnson, Consider using our Respira Tag Files app to tag the file according to its extension and as of it see if you can route it to Slack via triggers using tags as a condition (I do not ...
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Hello Prakruti Hindia, Essentially, we are looking forward to applying the First Reply Time and Next Reply Time to WhatsApp messages. Regards.
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Hello @..., I appreciate your feedback. However, I intend to create a child ticket from the side conversation and assign it directly to the end user. For follow up purposes, in some cases it makes ...
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Hello, Is there any way to assign a side conversation child tickets to an end-user instead of an agent or group? It is illogical that by default they can only be assigned to the latter. Thanks.
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Hello Simon, As a complement to your useful contribution, through our App you can tag tickets as per their attachment extension (ri_application/pdf, ri_application/docx, ri_application/jpg, etc.): ...