WhatsApp Connector
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Actividad reciente de WhatsApp Connector-
+1 This is a useful feature to make agents more productive.
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Hello, Through our App you can tag tickets as per their attachment extension (ri_application/pdf, ri_application/docx, ri_application/jpg, etc.): https://www.zendesk.com/apps/support/respira-tag-fi...
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Hello CJ Johnson, Consider using our Respira Tag Files app to tag the file according to its extension and as of it see if you can route it to Slack via triggers using tags as a condition (I do not ...
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Hello Prakruti Hindia, Essentially, we are looking forward to applying the First Reply Time and Next Reply Time to WhatsApp messages. Regards.
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Hello @..., I appreciate your feedback. However, I intend to create a child ticket from the side conversation and assign it directly to the end user. For follow up purposes, in some cases it makes ...
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Hello, Is there any way to assign a side conversation child tickets to an end-user instead of an agent or group? It is illogical that by default they can only be assigned to the latter. Thanks.
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Hello Simon, As a complement to your useful contribution, through our App you can tag tickets as per their attachment extension (ri_application/pdf, ri_application/docx, ri_application/jpg, etc.): ...
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Hello, Beyond the capability to attach files, we have published the following app in the marketplace that adds tags depending on the file extension (ri_application/pdf, ri_application/docx, ri_appl...
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Hello, In case you are looking for a feature that add tags depending on the presence or lack of attachments, we have published the following app in the marketplace. On top of that, it also establis...
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Hello, voting for this feature request as well. Beyond what other members of the community have posted, it would be very useful for new customers transitioning their Support from Gmail or Outlook t...