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Kalle Windefalk's Avatar

Kalle Windefalk

Incorporación 15 abr 2021

·

Última actividad 04 mar 2024

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202

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63

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86

RESUMEN DE LA ACTIVIDAD

Última actividad de Kalle Windefalk

Kalle Windefalk creó una publicación,

Publicación Feedback - Help Center (Guide)

Feature Request Summary: 

Guide articles should have the mention function (@...)

Description/Use Cases: 

When refering to specific people in articles (such as system administrators, Subject Matter Experts, approval manager etc) it would be great to be able to mention (or pin point) users instead of writing freely. Further, it would be great also if there was a list in Guide (such as the content block list) with all articles where a specific user was mentioned

 

Business impact of limitation or missing feature:

This would ensure a better coherent experience for the knowledge admin teams

Publicado 20 may 2022 · Kalle Windefalk

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3

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Kalle Windefalk hizo un comentario,

ComentarioTicket automation and collaboration

It would be great if I could create a child ticket and assign it to an agent directly from the macro. Now it's only possible to assign to a group so we have to enter the assignee manually 

Ver comentario · Editado 20 abr 2022 · Kalle Windefalk

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Kalle Windefalk creó una publicación,

Publicación Feedback - Help Center (Guide)

Today I need to open the previous version of an article that has been applied for review. 

It would be great to have two artcles displayed side by side. The one that was applied for review and the current published one.

This would speed up the article approval flow

Publicado 11 abr 2022 · Kalle Windefalk

6

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6

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3

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Kalle Windefalk hizo un comentario,

ComentarioMore integrations

Thanks @...

So it's up to Softserve if they want to provide EU customers with the intergration hosted on EU servers?

Ver comentario · Publicado 24 mar 2022 · Kalle Windefalk

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Kalle Windefalk hizo un comentario,

ComentarioMore integrations

Hi @...
We use the Data Center Location add-on (EU). Does this integration support this?

Ver comentario · Publicado 23 mar 2022 · Kalle Windefalk

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Kalle Windefalk hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

The agent status is still "online" in Talk when the agent is in a chat session.

The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats) 

 

 

Ver comentario · Publicado 18 ene 2022 · Kalle Windefalk

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Kalle Windefalk hizo un comentario,

ComentarioSetting up Agent Workspace

The agent status is still "online" in Talk when the agent is in a chat session.

The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also need a chat license to be able to see which agents are being served chats) 

 

Ver comentario · Editado 18 ene 2022 · Kalle Windefalk

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Kalle Windefalk hizo un comentario,

ComentarioTicket basics

I totally agrees with Oskar

Ver comentario · Publicado 13 ene 2022 · Kalle Windefalk

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Kalle Windefalk hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

@...

"...This continues to be planned for development later this year. No new updates at this point in time"

Is that statement still valid?

Ver comentario · Publicado 26 nov 2021 · Kalle Windefalk

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Kalle Windefalk hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

+1

We're in the same situation as @...

Ver comentario · Publicado 08 abr 2021 · Kalle Windefalk

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