Kalle Windefalk
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Actividad reciente de Kalle Windefalk-
Please integrate this feature into the zendesk support app (ios/android)
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Got my question answered here https://support.zendesk.com/hc/en-us/articles/1260802188890/comments/1260800306729
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This looks great =). Is the Knowledge view an integrated part in support now or is it still the knowledge center app?
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+1 We're in the same situation as @...
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@... You answered Fiona The native reporting for search activity will include the agent's search results as well as end-users This article state Search data includes end-user searches in your he...
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I also need this. We would like to be able to link to internal articles (private) in public articles to connect the two for our agents for faster resolution and minimize duplicate internak articles
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+1
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Any update on this?
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Agree
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+1