Kalle Windefalk
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Actividad total204
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Última actividad
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Miembro desde
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Siguiendo0 usuarios
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Votos63
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Suscripciones86
Comentarios
Votos de actividad por Kalle Windefalk-
Please add the ability to schedule an agents out of office duration. We have a trigger that put the ooo agent's ticket back to the default group/view upon ticket update for that agent. We set all...
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+1
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I would like to be able to report on linked article tickets where the link is private or public.
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I cast my vote for ability to use brand common signature
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Must have! I'm trying to go all in KCS but this is an obsticle. We need to be able to at least have a agent-only-article-field where we can link and connect to internal articles on how to solve th...
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+1 for this
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This is a must have in a KCS oriented organization. Now we need to connect a public article with an internal article if the resolution can't be achieved by the end-user. The article subjects will c...
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The agent status is still "online" in Talk when the agent is in a chat session. The status should be updated to away. This is problematic for team leaders who doesn't use chat (and since you also n...
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I totally agrees with Oskar
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I also agree with all of the above. Please prioritize this Zendesk.