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Eckhard Doll

Incorporación 15 abr 2021

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Última actividad 04 feb 2025

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246

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RESUMEN DE LA ACTIVIDAD

Última actividad de Eckhard Doll

Eckhard Doll hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I agree with Stephanie Schober here. The only benefit for me is that the main conversation remains visible all the time.

I don't seem to have the option to open as a new tab here (MS Edge on macOS). That would help.

Also, being able to set the user information as the default would help. Too many clicks to go back to that view.

Ver comentario · Publicado 04 feb 2025 · Eckhard Doll

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Eckhard Doll hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Nothing more to add than +1

It eats up the already cluttered space.

Ver comentario · Publicado 28 oct 2024 · Eckhard Doll

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Eckhard Doll hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Yes, please change this again. We were just switched to Agent Workspace and having this one additional click on every ticket is an annoying drawback compared to the old solution.

Ver comentario · Publicado 28 oct 2024 · Eckhard Doll

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Eckhard Doll hizo un comentario,

ComentarioEnd users and organizations

Hello Alex, I don't disagree with the approach being more flexible. But would having both option be too much to ask for?

Ver comentario · Publicado 21 oct 2024 · Eckhard Doll

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Eckhard Doll hizo un comentario,

ComentarioEnd users and organizations

Why is it that there was a simple checkbox for “filter by: only suspended users” and now after the “upgrade” we have to use “is_suspended:true”? To feel like real admins and to have tools only we can operate? 
 

Why not offer a checkbox again or have a column for that to sort the list accordingly?

Ver comentario · Publicado 10 oct 2024 · Eckhard Doll

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Eckhard Doll hizo un comentario,

Comentario de la comunidad Feedback - Admin Center

I can only support the feature requests listed above. Especially, having the option to schedule greetings (beginning and end) would be very helpful.

Ver comentario · Publicado 30 ago 2024 · Eckhard Doll

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Eckhard Doll hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

I agree, just let us see the date. There is no reason to see the weekdays for the last week. Sometimes, we have to check the calendar to find the date.

Ver comentario · Publicado 19 ago 2024 · Eckhard Doll

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Eckhard Doll hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

A preference for this would be helpful indeed. While I can see the benefits, often it gets in the way of my workflow.

Ver comentario · Publicado 06 ago 2024 · Eckhard Doll

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Eckhard Doll hizo un comentario,

ComentarioGlobal security and user access

Hi Anunay Sinha,
Okay, I felt stupid for a moment this morning when I saw the schedules including the preview until I saw your comment. Thank you, that must have been the quickest feature request implementation I ever witnessed :-)

Ver comentario · Publicado 14 dic 2023 · Eckhard Doll

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Eckhard Doll hizo un comentario,

ComentarioGlobal security and user access

Hi there,

This is a very useful and much needed feature given that we have to keep a closer look at our available storage. So thank you for providing access to the beta.
Before first enabling this option, it would be helpful to see how many tickets will be deleted and how much space this will free up. This way, we can adjust the number of days before putting this into effect. Currently, it's just guessing, provided that I haven't missed that option.

Ver comentario · Publicado 13 dic 2023 · Eckhard Doll

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