Kyle B

1. Comunidad
2. Zendesk Suite Q&A
3. No Messaging Notifications

I'm not sure I 100% understand the situation, but maybe this will help. Some of my users were complaining that they weren't getting notified when a new chat was received, so I created a Slack notif...

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• Kyle B
• Creación 18 de noviembre de 2022 14:05
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. First Reply time SLA - skipping the auto reply

How is your trigger configured? We do the same in our company (a 'thank you for contacting us' kind of thing) but the way I have our trigger setup is Action > email user > requester and CC's. This ...

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• Kyle B
• Creación 18 de noviembre de 2022 13:55
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Suggestion: Add newline formatting in macros for Custom Ticket Fields (multi-line text)

Julian Thank you!!! This worked like a charm. I owe you a coffee. 

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• Kyle B
• Creación 7 de noviembre de 2022 14:29
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Adding a notification banner to your Help Center v2

Stuart Buddrige Yup, same process I have. I have tested the visibility permissions and found that if someone can't see the article, they also can't see the banner. I hope there is a way around this...

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• Kyle B
• Creación 21 de septiembre de 2022 15:36
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Adding a notification banner to your Help Center v2

Stuart Buddrige This is how I have mine setup: I actually have mutliple Guide templates, one for no banner, one for a red banner (hard down), and one for an orange banner (possible issue kind of th...

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• Kyle B
• Creación 21 de septiembre de 2022 15:08
• 0 votos

1. Comunidad
2. Feedback - Ticketing System (Support)
3. Suggestion: Add newline formatting in macros for Custom Ticket Fields (multi-line text)

This area is definitely not my forte. This is the code I'm using in my macro: {% assign address = ticket.ticket_field_1260825395049 | url_encode | split: "%0A" %}{% for line in address %}{{ line }}...

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• Kyle B
• Editado 30 de agosto de 2022 15:16
• 0 votos

1. Comunidad
2. Discussion - Tips and best practices from the community
3. Adding a notification banner to your Help Center v2

Hi Ruth PCL, What do you have listed in your script.css in the 'background' line of your .ns-box?  For example, mine is setup like this: .ns-box {    background: #e84325;(with more padding and othe...

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• Kyle B
• Creación 23 de junio de 2022 00:41
• 1 voto

1. Comunidad
2. Zendesk Suite Q&A
3. To add multiple CCs at once

Alright, so it's now called "Add Follower" but acts the same as "Add CC" did. Try using "Add Follower" to see if that will let you do what you need. 

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• Kyle B
• Creación 22 de abril de 2022 14:54
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. To add multiple CCs at once

You're right. I hadn't updated the CC section of my side yet. Now that I have, I no longer see the 'Add CC' in my list of actions either. Let me see what I can find and get back to you. 

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• Kyle B
• Creación 22 de abril de 2022 14:35
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. To add multiple CCs at once

Can you open the Admin Center and go into the Objects and Rules > Tickets > Settings to see if "Enable CCs on tickets" is enabled?

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• Kyle B
• Creación 22 de abril de 2022 13:45
• 0 votos