Liam Kelly
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Última actividad
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Resumen de la actividad
Última actividad de Liam Kelly-
Liam Kelly hizo un comentario,
Where do we enable this? I am trying to test it yet I can see no reference to Omnichannel routing anywhere in our instance.
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Liam Kelly hizo un comentario,
So no way to see what tickets caused what triggers to fire? It would make troubleshooting a whole lot easier.
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Liam Kelly hizo un comentario,
No. This is not alright. Why did this just start happening? We have not requested any captcha be added to OUR site. We do not use a proxy. This will upset our customers, Slowing them down from get...
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Liam Kelly hizo un comentario,
Chiming in, as this is one of the most basic ways of filtering messages. The fact this has been a request since 2017 with no action from Zendesk is disappointing as always.
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Liam Kelly hizo un comentario,
Jenny, You guys need to be up front about the lack of whisper or not mention it in your publication. https://www.zendesk.com/blog/call-listening/This page boldly mentions whisper but does not menti...
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Liam Kelly hizo un comentario,
Can I invoice Zendesk for having to manually change my outgoing message on Sunday? This is basic phone system functionality.
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Liam Kelly creó una publicación,
Feature Request - Disable receiving chats when on a support phone call
RespondidaWe have our agents doing double duty, answering both chats and phone calls. We would like a way that would make an agent unavailable for chats when on an active call.
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Liam Kelly creó una publicación,
Limit agents ability to listen to recordings
RespondidaI saw some closed comments about this, Where do we stand on more granular permissions for listening to call recordings? It would be far better if only admins and maybe team leaders have this access.
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Liam Kelly hizo un comentario,
Still no updates?