Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Última actividad de Amie Brennan-
Amie Brennan hizo un comentario,
hey Rob Stack I think this guide needs to be updated to include the new AI attributes e.g Sentiment etc. :)
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Amie Brennan hizo un comentario,
hey Zendesk Team, Looks like all documentation on the Zendesk Side that references Microsoft Azure will need to be updated in light of Microsoft changing its name. This will also mean the ZD UI ne...
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Amie Brennan hizo un comentario,
Hey Jerry, Everything you described above is totally achiveable with Zendesk Talk. Effectivly when the customer calls your client's number and goes through their IVR - that IVR is just going to for...
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Amie Brennan hizo un comentario,
+1 for this feature request. The lack of this ability inside the WYSIWYG editor for macro creation (and other parts of Zendesk) means the WYSIWYG editor is not consistent across the entire Zendesk...
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Amie Brennan creó una publicación,
Feature Request: Pre-set drill-in templates for Reports
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences) Inside explore you...
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Amie Brennan hizo un comentario,
hey Rohan Gupta Is there any update on when the ability to report on IVR keypress will become available? As a Zendesk Partner, I've got quite a few customers asking for this feature - without it, ...
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Amie Brennan hizo un comentario,
Hey Carmen, You'd need to look at creating a trigger like the below: When the customer sends in the first request upon ticket creation, that would be classed as the first response. If the customer...
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Amie Brennan hizo un comentario,
Hey Daria You can already do this. Check out the doc here: Creating side conversations Look for the subtitle: Adding ticket comments to a side conversation This should help you with what you're loo...
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Amie Brennan hizo un comentario,
Hey, you should look at using Salto.io for this. They have a free version that can allow you to extract a copy of your ZD configuration. :)
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Amie Brennan hizo un comentario,
Hey Tetiana Gron Is there any update as to when my 2 accounts will be added to this EAP? I'm a ZD implementation partner and very keen to try this out on behalf of some of my customers who'd also l...