Laura Mirto

Is there a way to clone a bot to a sandbox environment? 

Hi Dwight, 

It did not sync over at all. 

Kind regards,

Laura Mirto

Hello, 

We currently use this mapping feature to import customer information into Zendesk from Salesforce. One of the options we use is to map with the customers' domain. Most of our customers use a ".com" in their domains, but when they use something else like ".at" it doesn't map. Is there a way to fix this issue?

Thanks,

Laura M

This appears to be working. Thanks again for the help! 

Hi Greg, 

I would like to hide the widget entirely. Below the lines I shared above, I have the other suppress options as well for contactForm, helpCenter, talk, and answerBot. 

Currently, I am testing this change on an inactive theme to ensure it works. When I am previewing that theme I can still see the widget when switched to anonymous. My thought for this was if the user was anonymous then they wouldn't have the organization tag to meet the requirements. 

As a test, I was able to have the widget hide based on the user role with the suppress feature. 

Thanks for the help!

Laura M

Hello! 

Does anyone have an example of the js if you would like to suppress the chat widget based on organization tags? For example, we only want users that belong to organizations with the tag "customer" to see the chat widget. 

Here is where I am currently at and it is not working:

  for (var c in HelpCenter.user.organizations) {
  if (HelpCenter.user.organizations[c].tags !== "customer"){
     zE('webWidget', 'updateSettings', {
      webWidget: {
        chat: {
            suppress: true
      },

Hi, 

We use the same chat account for our Zendesk Knowledge Base and an external website. Is there a way to hide a chat field for our chat widget for just the external website?

Thank you,

Laura 

Hi Eric, 

Sure, I did end up opening a ticket for this issue as well. 

So I tried two methods. The first was creating a text file with the JSON data and then used the following curl request in my Command Prompt. I've edited out a few things for sharing. 

curl https://zuken.zendesk.com/api/v2/guide/external_content/records -d @CreateContent.txt ^
-u *MyUserName*:*MyPass*

Where the CreateContent.txt file included the following. 

{
  "record": {
    "title": "E3.series Drawing Notes Manager",    
    "body": 
"The E3.Drawing Notes Manager makes managing and automating notes generation in Zuken E3.series simpler than ever. It eliminates the need to manage individual notes, track attributes and manage free-text notes. Images inside the notes help augment the information and instructions making them more effective and streamlined.Centrally managing notes of various types and interactively placing them in the desired location is sure to revolutionize the effectiveness of communicating design intent for production and beyond. Consistent communication of engineering principles and intent is a very important part of maintaining high-velocity operation without sacrificing quality or increasing costs. Engineers have yearned for a solution to replace the equivalent of Post It notes on drawings and Zuken has responded with an amazing tool that is sure to boost productivity and increase their competitive advantage. Why Do You Need a Notes Manager? E3.Drawing Notes Manager eliminates the risk of managing notes from becoming excessively complicated, leading to questions, delays, and errors on the manufacturing end. Manage instructions and provide essential notes within drawings and across the project. Add images and other visual markers in the notes to decisively improves drawing comprehension. Automatically assign unique note- numbers and hyper-link important Flagnotes to improve navigation and traceability. Create nested notes for a complete and professional layout of important design data. Re-use and share notes across design teams/projects to improve and maintain consistency. Attach instructions to parts, symbols, and drawings to improve communication of engineering principles and design intent."
,
    "external_id": "drawingnotesmanager",
    "locale": "en-us",
    "source_id": "*SourceID",
    "type_id": "*TypeID*",
    "url": "https://www.zuken.com/us/product/e3series/drawing-notes-manager/",
  }
}

The second method I tried was just using a curl request. 

curl "https://zuken.zendesk.com/api/v2/guide/external_content/records" ^
  -d '{ "record": { "title": "E3.series Drawing Notes Manager", "url": "https://www.zuken.com/us/product/e3series/drawing-notes-manager/", "locale": "en-us", "body": "The E3.Drawing Notes Manager makes managing and automating notes generation in Zuken E3.series simpler than ever. It eliminates the need to manage individual notes, track attributes and manage free-text notes. Images inside the notes help augment the information and instructions making them more effective and streamlined.Centrally managing notes of various types and interactively placing them in the desired location is sure to revolutionize the effectiveness of communicating design intent for production and beyond. Consistent communication of engineering principles and intent is a very important part of maintaining high-velocity operation without sacrificing quality or increasing costs. Engineers have yearned for a solution to replace the equivalent of Post It notes on drawings and Zuken has responded with an amazing tool that is sure to boost productivity and increase their competitive advantage. Why Do You Need a Notes Manager? E3.Drawing Notes Manager eliminates the risk of managing notes from becoming excessively complicated, leading to questions, delays, and errors on the manufacturing end. Manage instructions and provide essential notes within drawings and across the project. Add images and other visual markers in the notes to decisively improves drawing comprehension. Automatically assign unique note- numbers and hyper-link important Flagnotes to improve navigation and traceability. Create nested notes for a complete and professional layout of important design data. Re-use and share notes across design teams/projects to improve and maintain consistency. Attach instructions to parts, symbols, and drawings to improve communication of engineering principles and design intent.", "external_id": "drawingnotesmanager", "user_segment_id": null, "type_id": "*TypeID*", "source_id": "*SourceID*"    }}' ^
  -u *MyUserName*:*MyPass*

Please let me know if you need anything else. 

Thank you,

Laura

Hi, 

I'm looking for the best method to ingest content from an external website. I've tried testing the curl method for creating an external content record, but I am getting errors. Each property gets this message "curl: (6) Could not resolve host:".

I have successfully added my content source and types. 

Also, does anyone have a suggestion on a quick way to create records for each page of an external website?

Thanks, Laura

Is there a way to create a query with how long the article views were?