Danny Koss

1. Comunidad
2. Zendesk Suite Q&A
3. Talk - Forward to external number during certain hours

No problem at all.  During 5p-3a, we'd ideally like calls to go to VM.  If that's not an option, we'd like for them to not be forwarded to the overflow line.

• Ver comentario
• Danny Koss
• Creación 28 de noviembre de 2018 00:22
• 0 votos

1. Comunidad
2. Zendesk Suite Q&A
3. Talk - Forward to external number during certain hours

Thanks, James.  Appreciate the suggestion. This gets us most of the way there.  However, if a user calls outside of business hours (ie 5p - 6a), those calls will always be routed to our answering s...

• Ver comentario
• Danny Koss
• Creación 28 de noviembre de 2018 00:04
• 0 votos