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Chanteena Murphy
Incorporación 15 abr 2021
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Última actividad 20 nov 2024
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Última actividad de Chanteena Murphy
Chanteena Murphy hizo un comentario,
Is there any option for multiple prices to be entered under the same currency? Also, is there any way to bulk import products and pricing?
For example - We have one product which is sold to two different customers. Customer A is at price level 1 and customer B is at price level 2, but both are in USD.
Ver comentario · Publicado 20 nov 2024 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
This definitely needs to be a feature. It would be very useful to see if there are customer issues or talk avoidance with agents!
Ver comentario · Publicado 27 jun 2024 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
This is a feature that would be incredibly helpful, however, I would like to see the ability to archive by Brand, meaning, entering an email address for archiving in the brand page. This should allow the ability to filter out groups/confidential emails a bit easier than setting up triggers and rules either in an email inbox or Zendesk.
Example - Finance Team and Customer Service team could have their own "Branded" tickets with their own group inbox for archiving without violating any confidential information of the ticket/issue in question.
Ver comentario · Publicado 15 abr 2021 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
Hi Nicole!
We are trying to use a view that shows which tickets come in with attachments. These are handled as a different priority group compared to other tickets and we would like to be able to see these before having to open each individual ticket.
I have the view set up so that the tagged tickets show there, but it still requires a manual sorting/update process before it moves into this view.
Ver comentario · Publicado 12 feb 2021 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
I am constantly getting this error while trying to select "Updater Name" filters. I have already added an extra filter to narrow down "Updater Role" to Agent and Admin (or excluding null and end user) before attempting to load the "Updater Name" filters.
Ver comentario · Publicado 11 feb 2021 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
Agreed! The PDF resolution quality is horrible! I really want to see this improved ASAP. Even taking a snip from the live dashboard turns out with low resolution. It almost seems like the whole explore page (for reports and dashboards) is low resolution to begin with and this needs to be cleaned up!
Additionally, if I have a tab on an explore dashboard that is just a text box (which I use to outline action steps for other people/departments) the export just has a blank green page with NO text on it whatsoever! This is a huge issue and needs to be corrected.
Ver comentario · Publicado 28 ene 2021 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
Does the function of adding tags operate on ticket creation or just update? I am looking for a way to recognize new tickets with attachments before the ticket gets opened by an agent (using the tags that are applied by this attachment manager), but it seems the tags do not get applied until the ticket is opened by an agent and then submitted.
Ver comentario · Publicado 26 ene 2021 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
Can you please define what is counted as a "Touch" in the following metrics? I have reviewed our metrics and based on the initial percentages, it appears this only counts public agent replies.
- One-touch tickets: Tickets that were solved with only one agent reply.
- Two-touch tickets: Tickets that were solved with two agent replies.
- Multi-touch tickets: Tickets that were solved with more than two agent replies.
Ver comentario · Publicado 26 ene 2021 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
Agreed! I want to be able to report on available time and away time via Explore! It is common practice in contact centers to be able to monitor status/time allocation on a daily basis and not having this ability is detrimental to the level of accountability!
Additionally, I want to be able to have a Lunch/Break status in talk/chat as planned/allocated time in the day and only use "Away" as unallocated/unplanned time out of the system.
Ver comentario · Publicado 22 dic 2020 · Chanteena Murphy
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Chanteena Murphy hizo un comentario,
Agreed! I want to be able to report on available time and away time via Explore!
Additionally, I want to be able to have a Lunch/Break status in talk/chat as planned/allocated time in the day and only use "Away" as unallocated/unplanned time out of the system.
Ver comentario · Publicado 22 dic 2020 · Chanteena Murphy
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