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Sebastian

Incorporación 15 abr 2021

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Última actividad 14 oct 2024

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Última actividad de Sebastian

Sebastian hizo un comentario,

Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

Thank you for the feedback. So there currently is only the middleware solution, unless one wants to risk the secret being in plain in the source. The risk would extend to all agents that can see the app in the backend, I assume.

Ver comentario · Publicado 14 oct 2024 · Sebastian

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Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

Good idea. Tampermonkey/Greasemonkey might be able to shorten the development even. 

Ver comentario · Publicado 11 oct 2024 · Sebastian

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Comentario de la comunidad Developer - Zendesk APIs

Ver comentario · Publicado 08 oct 2024 · Sebastian

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Sebastian hizo un comentario,

Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

Li Xia when you say “ouf ot the box”, which workarounds would exist for that, if any?

Ver comentario · Publicado 08 oct 2024 · Sebastian

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Comentario de la comunidad Developer - Zendesk Apps Framework (ZAF)

They probably used routeTo, which opens a ticket in a new tab inside of Zendesk.
https://developer.zendesk.com/api-reference/apps/apps-support-api/all_locations/#routeto

Ver comentario · Publicado 07 oct 2024 · Sebastian

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Sebastian creó una publicación,

Publicación Developer - Zendesk Apps Framework (ZAF)

Hello,

 

Secure settings in the manifest will only be pasted into the code by ZD via a placeholder and only as the last step before execution That is fine for a basic user-pass auth, but not anymore if you need to, like in my place, create an HMAC of the secret and only that value can be used for authentication.

 

Anyone knows how to solve this? I don't think it's a very good workaround to store the secret code directly in the code. But momentarily is seems to be the only solution.

 

Thank you!

Publicado 07 oct 2024 · Sebastian

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Comentario de la comunidad Developer - Zendesk APIs

Yes, what is the answer?

Ver comentario · Publicado 30 sept 2024 · Sebastian

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Comentario de la comunidad Feedback - Ticketing system (Support)

+1 for this. I wonder about the many negative votes. Maybe the OP should state in the first sentence to have “the option”.

Ver comentario · Publicado 26 sept 2024 · Sebastian

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Sebastian hizo un comentario,

Comentario de la comunidad Feedback - Help Center (Guide)

Not sure why my reply is awaited here. I don't want to have this automatically created ticket sit there endlessly telling me that my reply is required. Even with me replying it still says so. :thinking:

Ver comentario · Editado 23 sept 2024 · Sebastian

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ComentarioHow to customize the theme of the help center

There is an undocumented limit on the label field. 40 characters. Same error message.

Ver comentario · Publicado 17 sept 2024 · Sebastian

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