Sebastian Jurk (Team Bitpanda)
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Última actividad de Sebastian Jurk (Team Bitpanda)-
Sebastian Jurk (Team Bitpanda) creó una publicación,
SSO setup is not trustworthy
We use JWT for our enduser login into the helpdesk and SAML for our agents through jumpcloud. However, all agents also have to have an account at the ressource that JWT is using, since it is our co...
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Sebastian Jurk (Team Bitpanda) hizo un comentario,
I don't think you can trust on zendesk to deliver. Promised too often and requested too long already. Maybe give Lovelyviews a try. You can restrict it to yourself only and use it for $2 a month. I...
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Sebastian Jurk (Team Bitpanda) hizo un comentario,
Rachael, if it is for different teams anyway then you could restrict the visibility of the views to the team members that need to see them.
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Sebastian Jurk (Team Bitpanda) creó una publicación,
Automatic mails can't be personalized with sender name
Hi, The automatic mails from triggers are only sent with a standard name that is also used elsewhere. So they are always unpersonalized. Also if one would try to use API updates of tickets, the upd...
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Sebastian Jurk (Team Bitpanda) hizo un comentario,
This should be standard. Sad this needs another paid upgrade from zendesk or a third party app.
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Sebastian Jurk (Team Bitpanda) hizo un comentario,
Yes, that's correct. I missed that it wasn't inside.
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Sebastian Jurk (Team Bitpanda) hizo un comentario,
I also had troubles to make the reroute to standard language work. I noticed it was the jquery request to count the amount of error-page classes. The problem was that the code was outside of the$(d...
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Sebastian Jurk (Team Bitpanda) creó una publicación,
New team page functionalities
Hello, Please do not forget to implement the bulk update in the new team page. Ideally expand it so that tags can also be set. Also momentarily it does not yet show the tags of the agents. That is ...
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Sebastian Jurk (Team Bitpanda) hizo un comentario,
Yes, that's not good. As well as the very limited amount of views possible that we have to counter with views only showing for certain groups.Zendesk promised changes for the amount of viewable vie...
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Sebastian Jurk (Team Bitpanda) hizo un comentario,
You can change the order of the views, for everyone only though. It might also make sense to consider having other agents not having all rights or even admin rights. That's a security risk that is ...