Sebastian
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Actividad reciente de Sebastian-
Yes, that's not good. As well as the very limited amount of views possible that we have to counter with views only showing for certain groups.Zendesk promised changes for the amount of viewable vie...
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You can change the order of the views, for everyone only though. It might also make sense to consider having other agents not having all rights or even admin rights. That's a security risk that is ...
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Hello Pari,Glad you will add the buttons back. This will probably save you some future customers support questions. Besides that I don't have a problem with the split you did.Thank you!Sebastian
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I can tell you at least that the personal macros will be gone and can't even be recovered by zendesk. Maybe test it for public macros with a new test account. I never tested that.
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What's the status on this? Early this year should refer to the first 3 months, right?Setting up SPF has limits. And we have users that do not receive our answers because Gmail is ghosting the answe...
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There are pages for endusers and one for agents/admins. But you can't setup different SSO for each type. You can only disable it for both or one of the types.
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You need to use the add_tags function instead of the set_tags one. It won't overwrite the tags.
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There are apps that allow showing all views. It's not as comfortable as with the original though. If your (zendesk) concern is that too many requests will reach your server for updates then you cou...
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It's only possible manually with triggers that check for a certain assignee (or assignees) and adding tags to the ticket and or the user if the tag should be included in future tickets of that user...
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Please drop that restriction. It's totally unclear to me how this was implemented in the first place considering that in total a lot more views are possible. Is it the constant checks about ticket ...