Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
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Actividad reciente de Dan Cooper-
@..., Some other possibilities you can consider might be: Is it possible to remove the forwarding layer and setup each apartment address as a support address directly within Zendesk? You could re...
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@..., I've worked in an environment that had a similar scenario as yourself. If you need to capture the initial recipient address you can capture it in a custom ticket field. Create a custom tex...
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Hi @..., Without seeing the code, here are a few things you might check: Is the text wrapped in an HTML element with a CSS class that has a color parameter? Is there a conflicting CSS class that ...
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The UI looks like it's the newer Agent Workspace. @... Agent workspace has a Customer Context panel that can be expanded on the right that should allow you to see details about the requester.
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@... With this being added as a feature request, is the Not Planned flag on this post still accurate (I may be splitting hairs on not planned and not on the our current roadmap here, but I'm readin...
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A few things you may be able to look at: Are the breaches on new tickets? Try toggling the Status to something other than New. Are the breaches on Closed tickets? Zendesk will archive closed ti...
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It would be great to allow for channels like email to be able to create tickets under a null organization until one is explicitly set by a user. Expanding on this, allowing an end user to select th...
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Much of our support documentation is highly collaborative and we are still in an adoption phase with some portions of our team. Having the review process restricted to one field without any histor...
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I noticed that there was a recent change that allowed for a few more audit log activities to be shown. "Audit log now shows events for when an agent is added to and removed from a group, when an or...
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Hi @..., I kind of stumbled on the solution I posted, but if I recall correctly, I wasn't able to load the extension using the buttons you called out either. It was a drag and drop of the unpacke...