Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
-
Actividad total403
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen1 usuario
-
Votos79
-
Suscripciones185
Comentarios
Actividad reciente de Dan Cooper-
For those of you trying to get QuickTab to work from one of the Github repos, there is a good step by step flow documented in the Issues of the zendesklabs/QuickTab Github repository that worked fo...
-
Our team provides support at the organization level, and it would be great to see the Organization included in the footer placeholder by default. Since this is an internal facing placeholder, it w...
-
@..., I appreciate that you are taking steps to make feature requests from past posts, but the posts you linked to are community tips that were written by myself and a member of one of my past team...
-
@..., This wouldn't be a small amount of dev work - but you can technically create a Sunshine Custom Object and create a relationship to an Article. You can control the schema of the custom objec...
-
I have been working to get my team to start using Guide for article management and just caught that bulk movements didn't account for choosing a new place in the hierarchy. This seems off consider...
-
For Guide Enterprise plans, I think you could do this by Group if the Article Owner is set as a Group - then you can notify the matching Support group that captured feedback has been received. Thi...
-
I would like to see more flexibility in how we can order views by update times as well. Robert describes a simple solution that hits a pretty nice balance between the current options. Currently we...
-
I've been running into more scenarios where token based links give credit to the requester for the actions of someone else (see satisfaction survey responses completed by automatic link openers). ...
-
Hi Emily, Adjust the class in your HTML so that it reads as: <blockquote class="important"> That should hopefully unblock you.
-
You would use the Users endpoints to pull these. You'd only get created and updated dates, not the associated users that performed those changes. What I find is that I'm often in Insights or Explo...