Dan Cooper
I've been a Zendesk admin since 2013. I started as a leader needing a ticket solution and found myself loving being a system admin. I got Zendesk certified, became a Zendesk community moderator, and found myself propelled into a the tech sector based on my work with Zendesk. Over the years I've learned tons of tips and tricks, built several internal Zendesk apps, and have built and maintained ~20 Zendesk instances. Glad to be here!
-
Actividad total405
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen1 usuario
-
Votos78
-
Suscripciones187
Comentarios
Votos de actividad por Dan Cooper-
Hi Eckhard Doll, I've been experimenting with liquid markup on this and might have a solution for the email channel. When you have an Answer Bot trigger, you can add a conditional statement aroun...
-
Rona, You may be able to expand upon Jacob's initial suggestion by replacing the logic that checks for the org name with code that looks at organization tags. The below snippet should go through ...
-
100% agree. I'd love multi-select User and Organization fields. This would be great for Salesforce sync for tokenized fields.
-
I have been working to get my team to start using Guide for article management and just caught that bulk movements didn't account for choosing a new place in the hierarchy. This seems off consider...
-
It would be great to allow for channels like email to be able to create tickets under a null organization until one is explicitly set by a user. Expanding on this, allowing an end user to select th...
-
A static, non-editable Key details section. It includes important information about the customer and is meant to be easy to read, easy to consume, and something that you can scan quickly. is ther...
-
Would this also show us when Zendesk employees access our data via account assumption or otherwise?
-
Dane could you add some more context on the 30 day dismissal period? What is considered an evaluation? Is that referencing when Context Cues found another relevant ticket to include in the cue? ...
-
Hi Liz, I'm making some assumptions here that your Help Center does have public components that can be accessed without login (closed as opposed to restricted). You could consider moving your arti...
-
Hi Henrique, I'll add a caveat to Brett's second answer. The Play only tab is only available to your Zendesk admins. You can access that data using an app like Skipper or by using the Ticket Skip...